Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

Chyna Martinez

Killeen,TX

Summary

Knowledgeable professional with strong background in multiple aspects of the job market. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Agent

CMI Group
12.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Addressed customer account discrepancies and concerns.
  • Communicated with clients regarding account services, statements, and balances.
  • Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
  • Offered detailed fact-finding, research and analysis on energy industry topics to support senior consulting staff and experts across multiple projects.
  • Presented and explained energy efficiency programs to social, commercial and industrial audiences.
  • Demonstrated creative and efficient use of software tools, analytical methods and computer models to develop solutions.
  • Consulted with customers related to end-use natural gas applications and conducted technical and economic analysis.
  • Taught customers how to reduce energy usage and directly cut costs with proactive strategies.
  • Identified opportunities to improve operation, maintenance or energy efficiency of building or process systems.
  • Gathered and analyzed field information to assess current costs, problems and potential for energy savings.
  • Checked all areas of building to identify deficiencies such as ineffective insulation, incorrect filter usage and older appliances.
  • Inspected, fixed and installed new energy-efficient appliances and control systems.
  • Contributed to client interaction via email and conference calls.
  • Facilitated communications through management of inbound and outbound customer calls.
  • Contacted customers to return routine and general calls promptly.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Provided primary customer support to internal and external customers.

Preschool Teacher

JUST FOR TOTS
04.2021 - 07.2022
  • Develop a careful and creative program suitable for preschool children
  • Employ a variety of educational techniques (storytelling, educational play, media etc.) to teach children
  • Observe each child to help them improve their social competencies and build self-esteem
  • Encourage children to interact with each other and resolve occasional arguments
  • Guide children to develop their artistic and practical capabilities through a carefully constructed curriculum (identify shapes, numbers or colors, do crafts etc.)
  • Organize nap and snack hours and supervise children to ensure they are safe at all times
  • Track children’s progress and report to parents
  • Communicate with parents regularly to understand the children’s background and psyche
  • Collaborate with other educators
  • Maintain a clean and tidy classroom consistent with health and safety standards
  • Planning weekly lesson plans that include working on
  • Literacy & language
  • Creative expression & arts
  • Math & numbers
  • Science & nature
  • Muscle & movement
  • Gross motor
  • Social & emotional
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Maintained organized, fun and interactive classroom to help children feel safe.

Bartender/Server/Manager Trainee

VooDoo Lounge
01.2021 - 04.2021
  • Delegates tasks to staff
  • Selects and purchases liquor and other supplies
  • Oversees staff, including bartenders and barbacks, and, in some cases, bouncers, wait staff, and/or kitchen staff as well
  • Hires, trains, promotes, and, when necessary, disciplines or fires staff.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Receptionist

Supercuts
04.2020 - 12.2020


  • Provide basic and accurate information in-person and via phone/email
  • Receive, sort and distribute daily mail/deliveries
  • Maintain salon security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
  • Order front office supplies and keep inventory of stock
  • Update calendars and schedule meetings
  • Arrange travel and accommodations, and prepare vouchers
  • Keep updated records of salon expenses and costs
  • Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Smart Girls Instructor

CYPA, USAG Rheinland-Pfalz, CYS
12.2018 - 03.2020


  • Lifeguard Certification
  • Safe serve Certification
  • Food handlers Certification
  • Food safety Certification
  • CPR/ First aid Certification
  • Established positive relationships with students and families.
  • Created safe and nurturing learning environment for preschoolers.
  • Guided students to develop social, emotional and physical skills.
  • Modeled positive behavior and communication skills for students.
  • Planned and executed activities to stimulate physical, social and intellectual growth.
  • Monitored classroom to verify safe and secure environment.
  • Organized and supervised large and small group activities.
  • Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
  • Implemented age-appropriate curricula to meet needs of young learners.
  • Developed innovative activities to engage young children in learning process.
  • Supported students in developing self-esteem and self-confidence.
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers.
  • Incorporated music, art and literature into curriculum.
  • Utilized creative teaching strategies to engage students in classroom.
  • Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
  • Assessed student progress and provided feedback on educational development.
  • Developed and implemented behavior management plans.
  • Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
  • Encouraged use of technology to support student learning.

Art Room Teacher

CYPA, USAG Rheinland-Pfalz, CYS
12.2018 - 03.2020


  • Working with children with disabilities
  • Brain studies in children 2-6 years of age
  • Managed art room supplies, equipment and resources to maintain consistent supply for projects.
  • Inspired students and assisted in developing creativity and self-expression through various art forms and media.
  • Assisted students in developing unique artistic skills and techniques.
  • Taught classes on painting, collage, and color theory.
  • Assessed student work and provided constructive feedback.
  • Developed and implemented various thematic lesson plans, utilizing age-appropriate material and focusing on relevant topics.
  • Developed and implemented engaging art lessons for students in grades kindergarten through 12th.
  • Documented student work in order to exhibit and celebrate learning process of each child.
  • Enhanced classroom instruction with multimedia presentations.
  • Collaborated with colleagues to create stimulating art curriculums.
  • Developed and facilitated after-school art clubs and activities for students to hone skills.
  • Organized and led field trips to local art galleries and museums to enrich curriculum and student experience.
  • Utilized technology to create digital art and introduce students to new media.
  • Developed and maintained relationships with local artists and museums to enhance student learning.
  • Assisted in development of student portfolios for college and scholarship applications.
  • Evaluated and graded students' class work, performances, projects, assignments and papers.
  • Attended department meetings and collaborated with other fine arts teachers.
  • Gathered display materials and distributed programs for shows and performances.
  • Sponsored student fine arts clubs, attending club meetings and events.
  • Scheduled shows and performances in accordance with school calendar.
  • Held afterschool meetings and rehearsals in preparation for shows.

Beauty Advisor

Self-employeed
07.2018 - 12.2019
  • Identified skin and hair needs of customers to provide assistance in choosing best products.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Applied makeup and skincare products to customers following guidelines to enable testing of brand.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Recommended complementary purchases to customers, increasing revenue.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Fitness Class Instructor

Baumholder Fitness Center
07.2018 - 12.2018
  • Planned and executed group fitness sessions with warm-ups and cool-downs.
  • Developed creative and fun fitness classes to keep participants engaged and motivated.
  • Demonstrated modified routines with regressions and progressions to meet diverse fitness levels.
  • Educated members on proper movement techniques and safe equipment use to reduce risk of injury.
  • Encouraged and motivated participants to persevere through challenges to achieve new goals.
  • Taught diverse group fitness classes designed to improve cardiovascular health, strength and mobility.
  • Enhanced client experience by maintaining motivational and supportive culture.
  • Established classes to effectively match skill and learning levels of all participants.
  • Monitored participant progress and provided positive reinforcement to support goal achievement.
  • Collaborated with other instructors to create effective class designs focused on participant feedback.
  • Managed group fitness classes of up to 20 members.
  • Demonstrated proper form and technique to prevent injury.
  • Created structured and innovative fitness programs to be executed in small to large group atmospheres.
  • Promoted safe and inclusive environment for club clients and members.
  • Adapted classes to meet needs of participants with varying fitness levels.
  • Implemented new and creative exercise routines to keep participants motivated.
  • Provided emergency first aid and CPR as needed.
  • Set up and broke down equipment before and after classes.
  • Assisted individuals in setting achievable fitness goals, monitoring progress for success.
  • Educated participants on proper nutrition and healthy lifestyle habits.

Sales Associate Seasonal

LOWES HOME IMPROVEMENT
03.2016 - 06.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations.
  • Developed strong rapport with customers and created positive impression of business.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Prioritized helping customers over completing other routine tasks in store.

Education

Licensed/certification in Dental Assisting - Dental Assisting

Waco Dental Assistant School
Waco, TX
03.2023

Certification - Cosmetology

Vista College, Killeen, TX
Killeen, TX
04.2019

High School Diploma -

ELLISON HIGH SCHOOL
Killeen, TX
06.2015

Skills

  • Task Oriented
  • Customer Service
  • Tutoring and Student Assistance
  • Behavior Modeling
  • Lesson Planning
  • Time Management
  • Classroom Instruction
  • Social Perceptiveness
  • Manage different computer programs
  • Modern Classroom Technology
  • Classroom Management Techniques
  • Special Needs Education

Certification

Special Needs Social media management (1 year) Spanish (10+ years) QuickBooks Time management (10+ years) Communication skills (6 years) Computer skills (5 years) Languages Spanish - Expert Links http://LINKEDIN.COM/IN/CHYNA-MATOS-048028142 Certifications and Licenses First Aid Certification CPR Certification Food Handler Certification Additional Information Currently taking classes at Waco Dental Assistant School, scheduled to finished and be certified by The last week of January. On week 7

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Languages

Spanish
Native or Bilingual
Chinese (Mandarin)
Limited Working

Timeline

Customer Service Agent

CMI Group
12.2022 - Current

Preschool Teacher

JUST FOR TOTS
04.2021 - 07.2022

Bartender/Server/Manager Trainee

VooDoo Lounge
01.2021 - 04.2021

Receptionist

Supercuts
04.2020 - 12.2020

Art Room Teacher

CYPA, USAG Rheinland-Pfalz, CYS
12.2018 - 03.2020

Smart Girls Instructor

CYPA, USAG Rheinland-Pfalz, CYS
12.2018 - 03.2020

Beauty Advisor

Self-employeed
07.2018 - 12.2019

Fitness Class Instructor

Baumholder Fitness Center
07.2018 - 12.2018

Sales Associate Seasonal

LOWES HOME IMPROVEMENT
03.2016 - 06.2016

Licensed/certification in Dental Assisting - Dental Assisting

Waco Dental Assistant School

Certification - Cosmetology

Vista College, Killeen, TX

High School Diploma -

ELLISON HIGH SCHOOL

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