Chyna Samora

• Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
• Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed time frames.
• Managed 30 incoming calls,emails per day
• Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
• Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
• Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
• Maintained staying up to date on email threads, EE Call outs, NCNS ( No call no Shows), resignations, removal from schedules. shift swaps. sending out master schedules.
• Assisted with Hiring events, hiring for specific sites, Offsite,Base buildings, contingent schedules etc.
• Worked on WFM - inputting sick time/removing hours for call outs/NCNS
• Manage Escort post, Assigned guards to vendor companies that needed support.
• Worked on lots of WF tickets- building out tickets that requires guards/ ongoing until certain month/year. send out shift confirmations with the Escort polices when escorting vendors onsite.

Oversaw staff timekeeping entries and reports in

• Managed all of Seattle guards/Supervisors
• Trained new hire supervisors on escort supervisor roles
• Retrained specialist of expectations as escort and when escorting vendors onsite
• Maintained great communication with vendors and client request/needs
• Submitted PRD’s- CCAR’S - NCNS - Coaching emails
• Overseeing supervisors and whole escort team
• Management of 8 supervisors- Manage 18 specialist
• Expert on Workfront programs to build and staff vendor requests while managing accurate scheduling records ensuring posts are filled by Escort Specialists upon vendor arrival
• Tracking Seattle escort hours per week- Tracking shift pick up hours and anything under 48 hours
• Coaching supervisors on anything I have passed down as task for them to assist- WF build outs-Tracking hours in note section-Gathering all contact info-employee -email and full name
• Interviewed new hires for escort team-Sent out emails on training start dates-actual master start shift-Hired on external hires- supervisor currently in training
• Working on schedules 2 weeks ahead of time so have staffing prepared for vendor arrivals
• Updating request on WF- responding to clients about staffing priorities
• Making sure digital and Non-Digital are both staffed
• Making sure supervisors are sending out emails to specialist about their Knet training and staying up to date
• Managing task on weekends to be sure specialist show up to work on time
• Staying late until midnight to make sure specialist are on site and staying active while clocked in
• Managing any calls if vendors are onsite, pass down to field Oms what openings are open and could not be staffed
• Retraining any specialist who turn away any vendor and or is being very unprofessional to VEP team
• Escalating any unprofessional behavioral acts to upper leader ASAP
• Sent out shift pick up emails
• Emphasis on maintaining high work morale through constant and open communication with team.
• Manage all call outs and any concerns regarding shift pickups-questions supervisors cannot answer
• Communicating any questions or concerns to VEP team regarding WF- or any calls from vendors that cannot be answered myself
• Correcting any mistakes on WF tickets- Escalating any last-minute approved tickets that require 4 or more escorts
• Pushing out shift and calling specialist to pick up- Via phone-chime- or message.

• Oversaw staff timekeeping entries and reports in
• Trained regular specialist and new specialist on IDF/MDF procedures
• Submitted payroll inquiries
• Maintained good communications with vendors onsite
• Enforced security procedures and regulations to uncleared specialist
• Management of 9 Escort Security Specialists
• Expert in Winteam and Workfront programs to build and staff vendor requests while managing accurate scheduling records ensuring posts are filled by Escort Specialists upon vendor arrival
• Emphasis on maintaining high work morale through constant and open communication with team
• Work on advance scheduling during week and following 2 weeks.

• Managed point of sale operations with impeccable accuracy levels
• Worked flexible schedule and extra shifts to meet business needs
• Expert in Customer Service
• Specialized in Visual merchandise and in-store marketing.
• Lifted up to [20lbs] pounds at once
• Trained new team members on tracking procedures and best practices, enhancing overall team performance.

• Gathered data on integration issues and vulnerabilities, reported all findings including improvement recommendations
• Emphasized Safety Management strategies to mitigate potential hazards
• Written and verbal communication skills helped explain to workers on ways we could improve.
• Tested silicone.
• Made sure the employees were putting in the request amount in each box.