Chyna Swanston
Woodbridge,VA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated person that's interested in applying excellent communication and interpersonal skills to a Information Technology Specialist role. Systematic IT professional proficient in network, project and emergency management. Installs hardware, patches software and configures internal systems. Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
1
1
year of professional experience
Work History
Protective Security Officer
Constellis
Herndon , VA
02.2023 - Current
- Responded quickly to emergency situations such as fires, medical emergencies, bomb threats.
- Provided customer service support to visitors by answering questions related to facility rules and regulations.
- Maintained a professional demeanor while interacting with customers and staff members in a courteous manner.
- Prepared incident reports detailing all pertinent information regarding security breaches or violations.
- Developed relationships with local law enforcement agencies for assistance in crisis response scenarios.
- Performed daily security patrols of assigned areas to detect suspicious activity and unauthorized persons.
- Assisted in the development of security policies and procedures to ensure compliance with local laws and regulations.
Information Technology Specialist
Booz Allen Hamilton, BAH
Washington DC, DC
05.2023 - 11.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Provided technical support for users experiencing hardware or software issues.
- Created user accounts, set up permissions, and monitored system security.
- Monitored network performance and identified areas for improvement.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Installed operating systems, applications, patches, updates. as needed.
Cybersecurity Analyst
Rividium
Springfield , VA
11.2022 - 11.2023
- Developed and implemented security policies and procedures to protect the company's assets from unauthorized access.
- Analyzed network traffic logs, firewall logs, intrusion detection system alerts, and antivirus reports to identify potential threats.
- Conducted vulnerability scans using automated tools to detect any weaknesses in the system.
- Monitored user activities on the network for suspicious behavior or malicious activity.
- Implemented firewalls and other security measures to protect data from external threats.
- Created detailed incident reports following a successful breach or other security event.
- Updated existing processes and procedures related to cybersecurity best practices regularly.
- Configured systems with encryption software to secure sensitive data against unauthorized access.
Education
Associate of Science - Information Technology
Career Technical Institute
Washington, DC01.2019
Skills
- Staff Development
- Contractor Oversight
- Access Control
- SOP Updating
- Software Updates
- Network Infrastructure Updates
- Software Licenses and Patches
- Hardware Updates
- Task Prioritization
- Security Protocols
- Network Administration
- Emergency Response
- Identity Verification
- Data Backup
- Software Installation
- Support Services
- Helpdesk Administration
Timeline
Information Technology Specialist
Booz Allen Hamilton, BAH
05.2023 - 11.2023
Protective Security Officer
Constellis
02.2023 - Current
Cybersecurity Analyst
Rividium
11.2022 - 11.2023
Associate of Science - Information Technology
Career Technical Institute