Chyna White
San Antonio,TX
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
9
9
years of professional experience
Work History
Team Lead
Tractor Supply Company
05.2022 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Adjusted equipment to meet different productivity levels.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Built strong relationships with customers through positive attitude and attentive response.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Assistant Manager
Spirit Halloween Store
06.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Completed physical inventory counts each month.
- Managed inventory storage in clean and organized fashion.
Team Lead
Academy Sports + Outdoors
02.2017 - 12.2020
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Collaborated with sales team to identify and fulfill customer needs.
- Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
- Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits.
- Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.
Merchandise Associate
HEB Grocery Store
06.2014 - 01.2017
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Created attractive displays to promote items.
- Built end caps and aisle displays to highlight products and support latest promotions.
- Greeted, serviced and thanked all customers.
- Rotated manufacturer products.
- Used pallet jacks to move and position merchandise.
- Updated signage and price tags to reflect current sales.
Team Member
Tim's Oriental And Seafood Market
03.2015 - 12.2016
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong cooperative relationships with coworkers and managers.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Completed physical inventory counts each month.
- Managed inventory storage in clean and organized fashion.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
John Marshall High School
San Antonio, TX06.2016
Skills
- Regulatory Compliance
- Production Monitoring
- Schedule Management
- Performance Monitoring
- Performance Improvement
- Overtime Management
- Shift Scheduling
- Work Planning
- Cash Handling
- Team Supervision
- Goal Setting
- Sales Expertise
Timeline
Team Lead
Tractor Supply Company
05.2022 - Current
Assistant Manager
Spirit Halloween Store
06.2021 - Current
Team Lead
Academy Sports + Outdoors
02.2017 - 12.2020
Team Member
Tim's Oriental And Seafood Market
03.2015 - 12.2016
Merchandise Associate
HEB Grocery Store
06.2014 - 01.2017
High School Diploma -
John Marshall High School