CHYNA YOUNG
Columbus,OH
Summary
Strategic Decision-Making >>> Detail Oriented>>> Creative Problem Solver Dynamic management professional with more than 8 years’ experience in sales, financial services, retail and customer service. The goal is to partner with corporations and bring fresh perspective to uncover opportunities for growth, leveraging innovation, and mastermind strategy implementation. Approachable Leasing Manager talented at providing outstanding customer service to both prospective and current residents. Adept at ensuring community occupancy and compliance with all regulations and standards. Proficient in aiding the management and leasing team in maintaining property standards.
Overview
6
6
years of professional experience
Work History
Leasing Manger
Harbor Group Management Company
03.2023 - Current
- Increased tenant satisfaction by addressing concerns promptly and effectively resolving issues.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Conducted comprehensive market research to maintain competitive pricing and ensure maximum profitability for property owners.
- Collaborated with maintenance teams to address property upkeep, enhancing overall appearance and functionality of units.
- Successfully grew dealership relationships by 100%.
COMPLIANCE SPECIALIST
RELIANT CAPITAL SOLUTIONS
09.2019 - 03.2020
- Responsible for resolving disputes and establishing payment arrangements, accurately documenting multiple computer systems
- Increases compliance profile by identifying gaps within processes and procedure statements to ensure alignment to current Quality standards
- Utilizes complex internet and software platforms while maintaining high level of professionalism and customer service
- Excels at balancing multiple tasks within independent, self-starting environments while providing top-level organization and communication skills and improving operational systems.
- Conducted thorough risk assessments to identify potential areas of non-compliance and recommended corrective actions.
PATIENT ACCESS COORDINATOR
OSU WEXNER MEDICAL CENTER
08.2018 - 08.2019
- Assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information
- Provides support to physicians and consumer by coordinating their requests and satisfying their needs in one transaction
- Demonstrated ability to handle frequent demand of shifting priorities and deadlines with higher scope of complexity
- Communicates regularly with clinical staff, medical secretaries and staff within product/service line to ensure customer and department staff needs are met.
Education
High School Diploma -
BROOKHAVEN HIGH SCHOOL
Columbus, OH06.2012
Skills
- Coaching & Development
- Regulatory Compliance
- Customer Service
- Leadership
- Tactical Planning
- Multi-Phone Lines
- Analytical Thinker
- Organizational Development
- Relationship Building
- Microsoft Office
- Conflict Resolution
- Business Intelligence
- Attentive Listener
- Solution-Focused
- Data Management
Timeline
Leasing Manger
Harbor Group Management Company
03.2023 - Current
COMPLIANCE SPECIALIST
RELIANT CAPITAL SOLUTIONS
09.2019 - 03.2020
PATIENT ACCESS COORDINATOR
OSU WEXNER MEDICAL CENTER
08.2018 - 08.2019
High School Diploma -
BROOKHAVEN HIGH SCHOOL
Similar Profiles
Sejla HusicSejla Husic
Leasing Consultant at Harbor Group Management CompanyLeasing Consultant at Harbor Group Management Company
Jose SanchezJose Sanchez
Assistant Maintenance Supervisor at Harbor Group Management CompanyAssistant Maintenance Supervisor at Harbor Group Management Company
Carmen MojicaCarmen Mojica
Leasing Consultant at Harbor Group Management CompanyLeasing Consultant at Harbor Group Management Company