Chyna Price
Humble,TX
Summary
Driven Assistant Manager at Snipes Enterprises, adept in staff supervision and customer relations, enhanced store operations, and achieved notable sales growth through effective merchandising strategies. Excelled in money handling and team motivation, leading to a significant increase in customer satisfaction and repeat business. Proven track record in staff training and development, ensuring high-quality service and operational efficiency.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Snipes Enterprises
07.2020 - 03.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
Restaurant Waiter
Nonnos Cajun Cuisines and Pastries
05.2020 - 11.2021
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
Education
Chalmette High School
Chalmette, LA05.2020
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Workload Management
- Staff Management
- Employee Scheduling
- Recruiting and interviewing
- Sales Strategies
- Orientation and training
- Policy Enforcement
- Sales Reporting
Timeline
Assistant Manager
Snipes Enterprises
07.2020 - 03.2024
Restaurant Waiter
Nonnos Cajun Cuisines and Pastries
05.2020 - 11.2021
Chalmette High School
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