Summary
Overview
Work History
Education
Skills
Master Cosmetology
Timeline
Generic

Chynel Denson

Shillington,PA

Summary

Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.

Overview

5
5
years of professional experience

Work History

Operations Manager

Chapter 28 Beauty, LLC
09.2018 - Current
  • Monitor performance and costs on quarterly basis
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Assisted in recruiting, hiring and training of team members.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Increased profit by 25 percent streamlining operations.
  • Interacted well with customers to build connections and nurture relationships.
  • Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Managed inventory and supply chain operations

My Life Advisor

Adp- Automated Data Processing
01.2021 - 01.2022
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Updated account information to maintain customer records.
  • Provided excellent customer care by responding to requests, assisting with neighboring department's to complete cases
  • Utilized customer service software to manage interactions and track customer satisfaction maintaining a 95 percent customer satisfaction rating throughout my tenure with ADP
  • Developed and updated databases to handle customer data.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained up-to-date knowledge of product and service changes.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Provided primary customer support to internal and external customers.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Edited and proofread documents for accuracy and completeness.
  • Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.

Education

No Degree - Psychology

Reading Area Community College
Reading, PA
06.

No Degree - Network Systems Administration

DeVry University
Virginia Beach, VA
2024

High School Diploma -

Reading Senior High School
Reading, PA
06.2010

Skills

  • Performance Monitoring and Evaluation
  • Complex Problems Analysis
  • Inventory Control
  • Database Maintenance
  • Invoice Processing
  • Operation Monitoring
  • Leadership
  • Administration and Operations
  • Correspondence and Reports
  • Complex Problem-Solving
  • Stocking and Replenishing

Master Cosmetology

Entrepreneur that has opened and managed many  operations within the beauty industry. I have a passion for the industry and like to stay as involved as I possibly can on my down time. 

Timeline

My Life Advisor

Adp- Automated Data Processing
01.2021 - 01.2022

Operations Manager

Chapter 28 Beauty, LLC
09.2018 - Current

No Degree - Psychology

Reading Area Community College

No Degree - Network Systems Administration

DeVry University

High School Diploma -

Reading Senior High School

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Chynel Denson