Chynna Chatman-Jones
Birmingham,AL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Healthcare Administrator position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Scheduling Coordinator/Prior Authorization Specialist
Gastro Health
05.2023 - Current
- Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
- Streamlined communication between departments for improved schedule adherence and reduced conflicts.
- Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Streamlined prior authorization processes by implementing efficient tracking systems.
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
- Provided training to new staff members on the intricacies of various insurance plans and their specific prior authorization requirements.
- Managed a high volume of incoming calls, maintaining professionalism while effectively addressing the needs of callers seeking assistance with prior authorizations.
- Coordinated with billing department to resolve discrepancies related to denied claims due to incomplete or incorrect prior authorizations.
- Participated in cross-functional initiatives to improve overall efficiency and effectiveness of the prior authorization process for all involved parties.
- Evaluated clinical criteria for approval or denial of services requiring pre-authorization.
- Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
- Tracked referral submission during facilitation of prior authorization issuance.
Certified Clinical Medical Assistant/Prior Authorization Specialist
The Doley's Clinic
11.2020 - 05.2023
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering medications.
- Contributed to accurate diagnoses by efficiently collecting and preparing laboratory specimens for analysis.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
- Managed inventory levels for medical supplies, ensuring appropriate stock was available for seamless clinic operations.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Completed EKGs and other tests based on patient presentation in office.
- Participated in cross-functional initiatives to improve overall efficiency and effectiveness of the prior authorization process for all involved parties.
- Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
- Tracked referral submission during facilitation of prior authorization issuance.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Responded to inquiries from healthcare providers regarding prior authorization requests.
- Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
Lead Certified Clinical Medical Assistant
UAB Medicine
10.2017 - 11.2020
- Streamlined administrative processes by scheduling appointments, managing patient intake, and organizing medical documentation.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Strengthened team collaboration by actively participating in staff meetings, sharing insights on process improvements, and offering assistance to colleagues when needed.
- Contributed to efficient clinic operations by managing inventory levels of medical supplies, placing orders when necessary, and organizing storage areas for easy access.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Minimized errors in billing and insurance claims by accurately recording patient information and verifying coverage details.
Caregiver
The Cottages
05.2017 - 08.2019
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Patient Care Technician
St. Vincent's Hospital
01.2015 - 05.2017
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Hooksett, NH12.2021
Diploma/Certificate - Certified Clinical Medical Assistant
Virginia College - Birmingham
Birmingham, AL06.2016
Skills
- Healthcare compliance
- Operations Management
- Patient Safety
- Clinical Supervision
- Emergency Preparedness
- Health Information Systems
- Human Resources Management
- Risk Analysis
Timeline
Scheduling Coordinator/Prior Authorization Specialist
Gastro Health
05.2023 - Current
Certified Clinical Medical Assistant/Prior Authorization Specialist
The Doley's Clinic
11.2020 - 05.2023
Lead Certified Clinical Medical Assistant
UAB Medicine
10.2017 - 11.2020
Caregiver
The Cottages
05.2017 - 08.2019
Patient Care Technician
St. Vincent's Hospital
01.2015 - 05.2017
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Diploma/Certificate - Certified Clinical Medical Assistant
Virginia College - Birmingham
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