CHYNNA JOHNSON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Front Desk Medical Receptionist
Woodbridge OBGYN
02.2021 - 12.2023
- Welcomes patients and visitors by greeting patients in person and on the phone and answering inquiries or referring questions to other staff members
- Maintaining patients' exams and waiting rooms and keeping exam rooms stocked with adequate medical supplies
- Scheduled appointments, verified insurance, and collected patient copays
Remote Customer Service Reperenstive
GP Creations
05.2019 - 01.2020
- Maintain in-depth product and service knowledge in order to refer products and services that best fit the members' needs
- Assist clients with any issue regarding service, billing, and scheduling
- Meet or exceed established performance goals and operational standards
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Front Desk Administrative Assistant
Woodbridge Therapy Group
01.2018 - 04.2019
- Check-in patients at the front desk, verify insurances, and collect co-pays
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience
- Organized paperwork such as charts and reports for office and patient needs
- Scanning, copying, faxing, filling, and other assigned office duties
Entry Level Administrative Assistant
Hill Thomas Consulting, LLC
08.2015 - 11.2017
- Scheduling appointments and meetings, client intakes, and other administrative tasks
- Performed general office duties, including answering multi-line phones, routing calls and messages, and greeting visitors
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
Education
BSN - Nursing
Chamberlain University
05.2027
High School Diploma -
Woodbridge Senior High School
06.2015
Skills
- Customer Service
- Call center experience
- Appointment Scheduling
- Microsoft Office Suite
- Customer Service Software: Zendesk, Salesforce, Help Scout, LiveAgent, Freshdesk, Intercom
- Communication Tools: Slack, Microsoft Teams, Zoom, Google Meet, Skype, Trello
Timeline
Front Desk Medical Receptionist
Woodbridge OBGYN
02.2021 - 12.2023
Remote Customer Service Reperenstive
GP Creations
05.2019 - 01.2020
Front Desk Administrative Assistant
Woodbridge Therapy Group
01.2018 - 04.2019
Entry Level Administrative Assistant
Hill Thomas Consulting, LLC
08.2015 - 11.2017
High School Diploma -
Woodbridge Senior High School
BSN - Nursing
Chamberlain University
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