Chynna McLeod

• Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage by adding patients coverages for their appointments.
• Demonstrated excellent problem-solving skills by identifying potential errors within the registration process and implementing effective solutions to address them.
• Trained new hires on department procedures, policies, and software systems.
• Supported clinical staff by preparing accurate patient documentation and records ahead of appointments.
• Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.

• Trained and mentored new employees to maximize team performance.
• Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
• Tracked receipts, employee hours, and inventory movements.
• Oversaw loading and unloading of packages in warehouse.

• Trained other employees in customer service, food safety, and performance requirements.
• Taught new team members correct procedures for all areas of operations.
• Studied crew members during work shift to provide feedback and guidance in improving performance.
• Set positive example for team members by providing high-quality, efficient service.
• customer service skills
• money handleing

Went over paperwork for student that put in appeals for the DEAN to approve or deny. making sure they meet the criteria before he over looks.