Chynna O'Brien
Sherrills Ford,NC
Summary
Experienced Administrative Specialist II with over ten years of dedicated healthcare industry experience. Highly organized and self-motivated individual with a proven track record of providing efficient administrative support to executives, directors, and professionals. Skilled in streamlining office operations, managing calendars, and coordinating projects. Adept at maintaining filing systems and preparing reports. Strong analytical thinker with a commitment to delivering high-quality results in a timely manner.
Overview
11
11
years of professional experience
Work History
Administrative Specialist II / Timekeeper / Interim EA
Novant Health Ballantyne Medical Center
Ballantyne, NC
04.2023 - Current
- Manage executive's calendar and schedule, including arranging meetings, conferences, and travel
- Prepare and edit correspondence, reports, and presentations
- Create and maintain databases and executive contact lists
- Manage and coordinate executive projects, including research, data analysis, and report preparation
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Coordinate and plan events, such as staff meetings, conferences, among other special events
- Develop and maintain relationships with internal and external stakeholders
- Provide administrative support to other departments within the organization, as needed special projects and other duties as assigned
- Routinely prepare agendas and take detailed minutes of meetings
- Committed to delivering excellent customer service while working in a fast-paced environment
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite
- Explained business rules and regulations via employee handbook
- Maintained a high level of confidentiality while working with complex or sensitive issues
- Ordered office supplies to maintain optimum stock levels
- Answered and managed incoming and outgoing calls while recording accurate messages
- Maintained and updated employee records and personnel files
- Interpreted written policies and procedures and enforced them where necessary
- Used office software to prepare narrative reports, directives, and memorandums
- Streamline and automate timekeeping processes to increase efficiency and accuracy
- Develop and implement training programs for new and existing employees on timekeeping processes and procedures to ensure accurate and efficient payroll processing
- Implement a performance management system to track and evaluate employee performance
- Create and maintain a system for tracking and reporting employee attendance to ensure accurate payroll processing
- Develop and execute strategies to enhance employee engagement and morale
- Establish and enforce policies and procedures related to employee attendance and timekeeping
- Collaborate with departmental leaders to identify and implement process improvements to increase efficiency and productivity.
Patient Service Coordinator III
Novant Health Occupational Medicine
Matthews, NC
06.2022 - 04.2023
- Assisted patients with completing paperwork and understanding medical terminology
- Maintained strict confidentiality of protected health Information to comply with HIPAA regulations
- Conducted intake interviews and collected necessary documentation
- Provided clerical support to assist in delivery of quality health care services
- Verified and updated changes in patient, physician, or insurance to maintain proper billing
- Identified and reminded patients of health maintenance gaps
- Scheduled appointments and assisted with referrals
- Answered, investigated and directed patient inquiries or complaints to manager
- Obtained and validated photo identifications and insurance cards, scanning documents into patients' charts
- Input patient data into the electronic medical record system accurately and efficiently
- Processed payments and reconciled accounts
- Communicated delays in appointments and offered rescheduling
- Obtained proper authorization and identification prior to release of confidential medical records
- Coordinated with back office staff for timely and effective care of patients
- Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies
- Answered phone inquiries from patients regarding their healthcare needs
- Created detailed reports on the status of each case handled by the department
- Participated actively in team meetings by offering valuable insights on patient care.
Lead Telemetry Supervisor And Technician
Novant Health Presbyterian Hospital
10.2012 - 04.2021
- Develop and implement training programs for telemetry technicians to ensure they have the necessary skills and knowledge to effectively monitor and interpret patient data
- Take care of and monitor training/performance of newly hired Telemetry Technicians
- Coordinate 8 to 15 employees in various production positions
- Executed daily operations of statistical data
- Supervised a staff up to 15 employees in the telemetry department
- Makes note of irregular rhythms and monitors changes in heartbeat
- Establishes and maintains a safe, clean and organized physical environment in the nurses station
- Prints rhythm strips on admission, every shift, and with changes for all ECG monitored patients, interprets, and provides to units for RN co-signature
- Documents and forwards changes to nurse and/or attending physician for analysis and interpretation
- Positive, caring and customer-service-oriented attitude Completes EKG interpretations including rate, regularity, PRI, QRS, QTI, QTc, SVT, A-Fib, A-Flutter, PVC's, VT, Bigeminy, Trigeminy, ST segment, wave form alterations, and rhythm interpretation
- Assists with the admissions and discharge processes Assists in ordering telemetry supplies and maintaining equipment
- Documents rhythms with measurements on worksheet of all patients three times a shift
- Provides nurses with initial rate and rhythm interpretation within 30 minutes of being connected to monitor
- Ensures recorded rhythm strips are mounted and placed on patients chart after review by the nurse
- Managed over 400 patients a day as a lead supervisor
- Worked as Bio-Medical Engineering/Maintenance, as necessary, for mechanical problems
- Identifies NSR, SB, ST Asytole, PAC'S, SVT, A-Fib, A-Flutter, PVC's, VT, Bigeminy, Trigeminy
- Observes cardiac monitor tracing of over 60 assigned patients on telemetry.
Education
Bachelors In Psychology -
University of North Carolina at Charlotte
12.2022
Skills
- Data analysis
- Meeting Planning
- Calendar Maintenance and Docketing
- Proficient in PowerPoint
- Confidential Document Control
- Leadership and teamwork
- Highly organized individual
- Effective communication
- Epic EHR system
- Customer service
- Payroll and Benefits Administration
- GE Healthcare
- Project coordination
- Timekeeping processes
Involvement
- Emergency Management Committee
- Girls on the Run Charlotte Committee 2022-2024
- Team Member Engagement Committee
- Mental Health First Aid Certificate
- The National Society of Leadership and Success: PRESIDENT, UNCC, 2020-2022
References
- Elizabeth Buck - NOVANT HEALTH
- Donna Walker - NOVANT HEALTH
- Erica Zisman
Timeline
Administrative Specialist II / Timekeeper / Interim EA
Novant Health Ballantyne Medical Center
04.2023 - Current
Patient Service Coordinator III
Novant Health Occupational Medicine
06.2022 - 04.2023
Lead Telemetry Supervisor And Technician
Novant Health Presbyterian Hospital
10.2012 - 04.2021
Bachelors In Psychology -
University of North Carolina at Charlotte
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