Chynna Starke
Wentworth,USA
Summary
Detail-oriented Administrative Coordinator with over three years of experience in customer service, document processing, and team support. Seeking to leverage organizational and communication skills in a dynamic administrative role.
Overview
9
9
years of professional experience
Work History
Administrative Coordinator
Lincoln Financial Group
02.2022 - 12.2025
- Trained and supported new team members, serving as a go-to resource through team chat communications.
- Reviewed and processed high-volume queued documents using Mavro and SystemOne, with consistent accuracy.
- Identified, verified, and categorized various document types, including claim forms, and medical records.
- Developed process improvements that increased accuracy and efficiency across transactions.
- Consistently exceeded performance expectations following training completion.
- Processed over 1,000 documents weekly, with 99% accuracy.
- Cross-trained in DocsNet and assisted with leave management tasks.
Healthcare Customer Service Representative
TTEC
06.2021 - 09.2021
- Handled 30+ inbound calls daily to assist customers with health insurance, programs, and prescription plan inquiries.
- Evaluated customer needs to provide clear solutions that align with policies and program requirements.
- Documented call outcomes and entered data accurately for review and follow-up processes.
Customer Service Representative
Adecco
12.2020 - 01.2021
- Responded to inbound calls from claimants, shareholders, and participants related to client accounts.
- Researched and resolved account discrepancies using multiple internal systems.
- Provided accurate, up-to-date information on products and services, while offering exceptional customer support.
- Managed 40+ calls per day while maintaining high documentation accuracy.
Front Desk Receptionist / Cross-Trained Support
ESA
06.2016 - 01.2020
- Warmly welcomed guests and assisted with reservations, tours, and venue bookings.
- Managed photocopying, faxing, mail distribution, and other administrative tasks.
- Collected payments, fees, and deposits with financial accuracy.
- Handled 15–20 calls daily while maintaining thorough data entry records
Education
Diploma - Occupational Therapy Aide
Penn Foster Career School
Scranton, PA06.2019
Diploma - General Studies
Green Run High School
Virginia Beach, VA06.2015
Skills
- Mavro
- SystemOne
- Microsoft Office Suite
- Docsnet
- Data entry and documentation
- Faxing and sorting
- Workflow management
Technical skills
Administrative skills
- Accuracy and attention to detail
- HIPAA compliance
- Customer service
- Problem solving
- Multitasking and time management
- Team collaboration
- Communication
Soft skills
Timeline
Administrative Coordinator
Lincoln Financial Group
02.2022 - 12.2025
Healthcare Customer Service Representative
TTEC
06.2021 - 09.2021
Customer Service Representative
Adecco
12.2020 - 01.2021
Front Desk Receptionist / Cross-Trained Support
ESA
06.2016 - 01.2020
Diploma - General Studies
Green Run High School
Diploma - Occupational Therapy Aide
Penn Foster Career School