Chynna Thompson
Jacksonville
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
Work History
Banker
TD Bank NA
09.2022 - Current
- Created friendly connections and developed rapport with customers by providing outstanding, personalized service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Applied banking knowledge and credit union programs to boost after-market product sales.
- Assisted customers by answering banking questions and recommending solutions.
- Helped customers understand and use mobile applications and online banking.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
Customer Service Representative
UnitedHealth Group, Optum Technology
10.2019 - 09.2022
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Responded to customer requests for products, services and company information.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Cross-trained and provided back up for customer service managers.
Customer Service Representative
Humana
01.2019 - 10.2019
- Regularly exceeded daily sales and product add-on quotas.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Made average of 25 outbound and inbound calls per day.
Order Picker
SanMar
04.2017 - 12.2018
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Checked inventory and selected products from specific locations based upon availability.
- Entered package information into company's computer system.
- Prepared and checked outbound shipments for accuracy.
- Picked and packed order items.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Reviewed order slips, picked products and staged merchandize to be shipped.
Customer Service Agent
Fanatics Call Center
08.2016 - 03.2017
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Responded to customer comments and questions via LiveChat during shifts.
- Answered over 20 calls per shift to meet fast-paced call center demands.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School Diploma -
Samuel W. Wolfson High School
Jacksonville, FLSkills
- Persuasive Communication Style
- Problem-Solving Abilities
- Creative Problem Solving
- Customer Service-Oriented
- Cash Handling
- Bank Sales
- Inbound Customer Calls
Timeline
Banker
TD Bank NA
09.2022 - Current
Customer Service Representative
UnitedHealth Group, Optum Technology
10.2019 - 09.2022
Customer Service Representative
Humana
01.2019 - 10.2019
Order Picker
SanMar
04.2017 - 12.2018
Customer Service Agent
Fanatics Call Center
08.2016 - 03.2017
High School Diploma -
Samuel W. Wolfson High School
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