Summary
Overview
Work History
Education
Skills
Timeline
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Chynna Weekly

North Las Vegas,NV

Summary

Self-directed Customer Service professional dedicated to promoting loyalty and retention through proactive communication, effective problem-solving and personable follow-through. Utilizes company support resources, personal expertise and critical thinking skills to manage concerns independently with willingness to escalate critical issues. Offering 8 years of service-focused experience.

Overview

8
8
years of professional experience

Work History

Front Desk Receptionist

Good Shepherd Rehabilitation
01.2022 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Front Desk Receptionist

Apex Medical Center
06.2021 - 12.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Collected room deposits, fees, and payments.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Handled assignments independently with good judgement and critical thinking skills.

Shift Leader

Epic Wings N Things
06.2015 - 03.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.

Education

Bachelor's - Kinesiology

California State University
San Marcos, CA
05.2020

Skills

  • File Organization
  • Administrative Support
  • Call Routing
  • Guest Relations
  • Proactive Problem Solving
  • Active Listening
  • Empathy
  • Conflict Management
  • Adaptability
  • Attention to Detail

Timeline

Front Desk Receptionist

Good Shepherd Rehabilitation
01.2022 - Current

Front Desk Receptionist

Apex Medical Center
06.2021 - 12.2021

Shift Leader

Epic Wings N Things
06.2015 - 03.2021

Bachelor's - Kinesiology

California State University

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Chynna Weekly