Chynna Williams
Center Line,United States
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction.
Talented Sales Assistant bringing enthusiasm and eagerness to learn new skills with retail sales. Focused on maximizing business success by capitalizing on sales and service opportunities.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Sales Associate
Xfinity Store By Comcast
Roseville, MI
01.2020 - 03.2020
Beauty Advisor
Ulta Beauty Inc.
Roseville , MI
01.2018 - 06.2019
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Maintained counter and display areas for cleanliness and organization.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Managed efficient cash register operations.
- Discussed Product or Service with customers, outlined restrictions and educated on policies.
Sales Associate
Planet Fitness Gym
Southfield , M
09.2017 - 02.2018
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new and potential customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Answered customer questions about sizing, accessories and merchandise care.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
Student Worker
Oakland Community College
Royal Oak, MI
10.2016 - 05.2017
- Greeted incoming office visitors, answered questions and directed individuals to office locations.
- Managed supplies, processed new orders and maintained inventory organization for team.
- Maintained excellent customer service and positive attitude towards guest, customers and fellow teammates.
- Took and followed detailed directions from others.
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
- Answered phone calls and routed callers to appropriate personnel.
- Greeted customers and guests warmly and offered immediate assistance.
Financial Aid Advisor
Oakland Community College
Southfield, MI
11.2015 - 05.2017
- Provided financial aid counseling to enrolled and prospective students.
- Counseled students and parents about financial aid options and program details.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
- Explained very technical financial information to applicants in easy to understand language.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Helped college students obtain financial aid through loan programs.
Server
Olga’s Kitchen
Southfield, MI
10.2014 - 07.2015
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales significantly by upselling higher-end products to customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
Clinical Child Psychology
Oakland Community College
11.2015 - 05.2017
Southfield Lathrup High School
Southfield, MI 09.2011 - 09.2015
Clinical Child Psychology
Oakland Community College
Royal Oak, MI 10.2016 - 05.2017
Timeline
Sales Associate
Xfinity Store By Comcast
01.2020 - 03.2020
Beauty Advisor
Ulta Beauty Inc.
01.2018 - 06.2019
Sales Associate
Planet Fitness Gym
09.2017 - 02.2018
Student Worker
Oakland Community College
10.2016 - 05.2017
Clinical Child Psychology
Oakland Community College
10.2016 - 05.2017
Financial Aid Advisor
Oakland Community College
11.2015 - 05.2017
Clinical Child Psychology
Oakland Community College
11.2015 - 05.2017
Server
Olga’s Kitchen
10.2014 - 07.2015
Southfield Lathrup High School
09.2011 - 09.2015