Summary
Overview
Work History
Education
Skills
Timeline
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Chynna Williams

Alameda,CA

Summary

Accomplished agent intern, social media associate, and customer service representative with proven track record of marketing engagement. Known for strong interpersonal skills, relationship building with clients and team, and creative social media skills.

Overview

10
10
years of professional experience

Work History

Agent Trainee Intern

Degy Booking International
09.2023 - Current
  • Research new comedians and magicians to consider for Degy's roster.
  • Research fraternities and sororities for college roadshow and enter data found on excel spreadsheet.
  • Provide social media posts and ideas to the social media team using Canva.
  • Email and social media outreach to upwards of 30+ brands and sponsors per day for College Party Cruise events.
  • Use Microsoft Outlook for all forms of communication within the company and to contact brands.

Social Media Intern

LORAfied
09.2022 - Current
  • Moderate social media accounts for Instagram and Tik Tok accounts of over 550K subscribers for engagement opportunities.
  • Research relevant industry trends and develop engaging, topical social media content.
  • Assist team with various marketing projects that would engage new leads and potential customers.
  • Created a unique and engaging monthly newsletter for new content to reach 3,000+ email subscribers.
  • Increased brand awareness and followers through comprehensive social media campaign management.
  • Created spreadsheets and entered social media data for content organization.

Customer Service Representative, and Product Development Intern

Nine
07.2019 - 07.2021
  • Promoted to product development intern due to my efficiency and dedication in the customer service department.
  • Provided exemplary customer service and responded to the most customers during peak seasons.
  • Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their incoming inquiries using chat, email, and phone calls.
  • Created data spreadsheets to log products and sold-out items.
  • Consulted with product development personnel on product specifications, such as design, color, fit, and packaging.
  • Organized and measured incoming product samples.

Visual Merchandiser

Williams-Sonoma Inc
10.2017 - 07.2019
  • Utilized team-leading skills and was promoted to holiday coordinator before the busy holiday season because of my dedication and growth in the stock department.
  • Executed merchandising and floor moves with the corporate team and visual manager based on seasonal changes, business needs, and trends.
  • Provided ideas to the corporate team to make the displays more impactful and efficient.
  • Stayed tentative to customers product inquiries on sales floor.
  • Used organizational skills to maintain the cleanliness of the stock area.


Bookseller

Barnes & Noble
08.2018 - 11.2018
  • Created a welcoming environment for customers and provided book recommendations based on knowledge of book reading and trends.
  • Assisted in visual merchandising to create beautiful and welcoming displays for customers.
  • Recovered sales floor by picking up items, shelving books, and straightening bookshelves and tables.
  • Assisted customers with locating books and other materials in store. Assisted with online orders if books were out of stock.
  • Worked at the customer service desk and made sure all customers were left satisfied.
  • Processed payments and returns on company POS system using proper cash-handling procedures.
  • Answered product questions, in-person and on the phone, with up-to-date knowledge of sales and store promotions.

Mailroom Clerk and Administrative Assistant

CSU Chico Dorms
08.2014 - 05.2015
  • Answered incoming email and phone inquiries to resolve package issues with students and parents.
  • Sorted and placed high volume of mail into mailboxes and post office boxes with high levels of accuracy.
  • Entered incoming package information into computer system so that students were informed of incoming packages.

Administrative Assistant

Fidelity Insurance Service
06.2014 - 08.2014
  • Answered a high-volume of incoming client phone calls and transferred them to Insurance agents.
  • Greeted incoming clients and led them to proper account manager for meetings.
  • Data entry on AMS360 Agency Management System– which included scanning and attaching client policies and correspondence to client records in the system
  • Created letterhead templates for clients.

Education

Master of Arts - Screenwriting

New York Film Academy
Burbank, CA
04.2023

Bachelor of Arts - Kinesiology, Photography

California State University - Chico
Chico, CA
12.2016

Skills

  • Script writing and coverage
  • World and character building
  • Relationship building
  • Visual marketing
  • Campaigns
  • Content generation,
  • Verbal and written communication
  • Trained in Microsoft Office, Avid, Mailchimp, Adobe Creative Suite, and Canva
  • Visual Merchandising
  • Customer Service

Timeline

Agent Trainee Intern

Degy Booking International
09.2023 - Current

Social Media Intern

LORAfied
09.2022 - Current

Customer Service Representative, and Product Development Intern

Nine
07.2019 - 07.2021

Bookseller

Barnes & Noble
08.2018 - 11.2018

Visual Merchandiser

Williams-Sonoma Inc
10.2017 - 07.2019

Mailroom Clerk and Administrative Assistant

CSU Chico Dorms
08.2014 - 05.2015

Administrative Assistant

Fidelity Insurance Service
06.2014 - 08.2014

Master of Arts - Screenwriting

New York Film Academy

Bachelor of Arts - Kinesiology, Photography

California State University - Chico

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Chynna Williams