CHYNNA JOHNSON
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
Work History
Event Coordinator
Party With Chy
02.2024 - Current
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Managed administrative logistics of events planning, event booking, and event promotions.
Front Desk Medical Receptionist
Woodbridge OBGYN
02.2021 - 12.2023
- Welcomes patients and visitors by greeting patients in person and on the phone and answering inquiries or referring questions to other staff members
- Maintaining patients' exams and waiting rooms and keeping exam rooms stocked with adequate medical supplies
- Scheduled appointments, verified insurance, and collected patient copays
Remote Customer Service Representative
GP Creations
05.2019 - 01.2020
- Maintain in-depth product and service knowledge in order to refer products and services that best fit the members' needs
- Assist clients with any issue regarding service, billing, and scheduling
- Meet or exceed established performance goals and operational standards
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Front Desk Administrative Assistant
Woodbridge Therapy Group
01.2018 - 04.2019
- Check-in patients at the front desk, verify insurances, and collect co-pays
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience
- Organized paperwork such as charts and reports for office and patient needs
- Scanning, copying, faxing, filling, and other assigned office duties
Entry Level Administrative Assistant
Hill Thomas Consulting, LLC
08.2015 - 11.2017
- Scheduling appointments and meetings, client intakes, and other administrative tasks
- Performed general office duties, including answering multi-line phones, routing calls and messages, and greeting visitors
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
Education
BSN - Nursing
Chamberlain University
05.2027
High School Diploma -
Woodbridge Senior High School
06.2015
Timeline
Event Coordinator
Party With Chy
02.2024 - Current
Front Desk Medical Receptionist
Woodbridge OBGYN
02.2021 - 12.2023
Remote Customer Service Representative
GP Creations
05.2019 - 01.2020
Front Desk Administrative Assistant
Woodbridge Therapy Group
01.2018 - 04.2019
Entry Level Administrative Assistant
Hill Thomas Consulting, LLC
08.2015 - 11.2017
High School Diploma -
Woodbridge Senior High School
BSN - Nursing
Chamberlain University
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