Chyana McQueen
Philadelphia,PA
Summary
Detail-oriented and highly organized Administrative Support Specialist with a strong background in HR and Talent Acquisition. Seeking to leverage skills in time management, relationship-building, and compliance to provide essential administrative support to a Recruitment team.
Overview
6
6
years of professional experience
Work History
Lead Customer Service Representative
Internal Revenue Service
03.2020 - Current
- Ensures employees are cross-trained to support successful daily operations
- Answer Approximately 200 incoming calls daily utilizing a courteous and professional manner to collect information and identify customer needs
- Meet and exceed daily productivity goals, including high call volume and appointment setting, and consistently earned top survey satisfaction scores
- Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture
- Trained over 20 new hires on company-specific policies, procedures, and compliance guidelines
Recruitment Administrative Support Specialist
Monarch Staffing
03.2021 - 04.2022
- Collaborated closely with the Recruitment team to schedule candidate interviews, ensuring a streamlined process.
- Generated and dispatched offer letters to candidates, demonstrating a keen eye for detail and precision.
- Managed candidate travel arrangements when necessary, including booking flights, accommodations, and transportation.
- Cultivated strong relationships with executive assistants and administrative professionals to enhance collaboration and efficiency.
- Assisted the Training Department with New Hire, contributing to a comprehensive onboarding process.
Management Trainee
GAP
01.2019 - 02.2020
- Greeted and assisted on the sales floor, ensuring exemplary customer service by delivering the ultimate experience
- Utilized unique selling tactics to demonstrate the benefit of purchasing the store credit card to meet target sales goals and improve customer loyalty
- Memorized and regularly updated knowledge of over 500 products, better assisting customers & Supported the site administratively, which included the calendar coordination of over 20 meetings weekly, serving as point of contact
- Directed full-cycle recruitment initiatives for over +30 employees, including posting open roles on job boards, interviewing candidates, hiring, directly managing, and developing each
- Monitored and recorded employee performance to enforce adherence to company policies.
Administrative Assistant
Hahnemann University Hospital
09.2017 - 05.2019
- Manages the calendars of the two Directors
- Anticipates needs related to effective meeting participation and management for assigned individuals
- Schedules meetings for Center/Unit projects; manages the Center/Unit team calendar
- As needed, handles travel: booking, scheduling, preparing materials, reimbursement
- Orders supplies for Center/Unit projects
- Assists the Directors with invited lectures/talks/presentations; sends out slides, coordinates logistics, etc
- Assists with preparing for and overseeing retreats for the Center/Unit
- Assists the Director of the Nudge Unit with classes - receiving, preparing and collecting assignments (coordinating with the class TA for this), sending emails to the class, etc.
Education
Bachelor Of Science (B.S - Human Resources Management Candidate
Grand Canyon University
Phoenix, AZ05.2025
Skills
- Exceptional time management, organization, and prioritization skills
- Self-starter with the ability to work independently and collaboratively in remote settings
- Proficient in presenting on calls to HR and Talent Acquisition teams
- Strong command of Microsoft Office Suite, particularly Excel and PowerPoint
Timeline
Recruitment Administrative Support Specialist
Monarch Staffing
03.2021 - 04.2022
Lead Customer Service Representative
Internal Revenue Service
03.2020 - Current
Management Trainee
GAP
01.2019 - 02.2020
Administrative Assistant
Hahnemann University Hospital
09.2017 - 05.2019
Bachelor Of Science (B.S - Human Resources Management Candidate
Grand Canyon University
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