CHYONNE SMITH

Work History

Bernardi Auto Group

07.2016 - 10.2024

Known for strategic thinking, problem-solving, and effective communication. Adept at leveraging CRM tools, data analysis, and customer engagement strategies to enhance dealership performance.
Maintained current knowledge of evolving changes in marketplace.
Evaluated and monitored BDC performance regularly against established benchmarks, implementing corrective actions when necessary to ensure goal attainment.
Reduced staff turnover rates through effective hiring practices focused on selecting candidates well-suited for the demands of the BDC manager role.
Developed skills with sales mindset to build revenue growth of the annual $40 million dollar company with strategies to maximize lead generation campaigns and new opportunities.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Peabody Properties, Inc.

01.2013 - 02.2015

Aided alongside with the Vice President of Affordable Housing to organize and implement new policies for development of the 46 unit, mixed income residential housing portfolio.
Demonstrated to owners an effective way to manage arrearages in collections of rents, while providing necessary owner/tenant relations to retrieve monies in unpaid rents and damages.
Ensured ongoing Annual Recertification tenant lease compliance and site regulatory compliance for subsidy programs including LITHC, Section , and HOME.
Supervised, motivated and guided staff to form a cohesive, highly productive team.
Documents and reports all financial transactions related to the property.
Active and coding invoices and entering in accounting system for payment, posting all journal entries and preparing bank deposits and processing security deposits.

Maloney Properties Inc.

05.2003 - 07.2008

Worked directly with and assisted the Regional and Property Manager in the day-to-day operations of a 548 unit, mixed income residential housing portfolio.
Completed annual and interim-recertification in accordance with Low Income Housing Tax Credit and Section 8 regulations.
Managed rent collections processes to the tune of $3 Million in annual income including maintaining receipt records, issuing resident statements and 14-day notices.
Responsible for the timely marketing and leasing of vacant units to maintain 100% occupancy rate.
Coordinated and scheduled resident maintenance request in addition to maintain maintenance records while providing monthly maintenance reports.