Chyrl Smith
Apache Junction,AZ
Summary
Personable individual with strong organization skills, multitasks and relationship-building skills. Adept in prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
This also includes extensive Amazon return experience at UPS.
Overview
19
19
years of professional experience
Work History
Clerk
Ups Store
05.2019 - 02.2022
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Produced high-quality communications for internal and external use.
- Processed documents and materials to disseminate information to appropriate parties.
- Upsold postal services like insurance and tracking.
- Provided service and sales to walk-in customers.
- Weighed mail and computed pricing amounts.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Sorted mail according to size, shape and destination.
- Prepared reports to track mail volumes, fees and other related data.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Monitored performance of junior team members and offered support.
- Monitored inventory of postage stamps and made orders to replenish.
- Used computer systems to track packages and update client information.
- Utilized customer service skills to provide exceptional service for repeat clientele.
- Added accurate data entry into computer system to complete transactions.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Customer Service Manager
Heritage Mint Ltd
01.2003 - 05.2013
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Followed through with client requests to resolve problems.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Kept accurate records to document customer service actions and discussions.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Researched and corrected customer concerns to promote company loyalty.
- Created and reviewed invoices to confirm accuracy.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Education
GED -
Oxnard High School
Oxnard, CASkills
- Web Browser Software
- Microsoft Outlook
- Accounting Techniques
- Information Confidentiality
- Handling Payments
- Verbal and Writing Communication
- Cash Handling
- Billing and Invoicing
- Sales Expertise
- Microsoft Windows
- Mail Processing
- Customer Satisfaction
- Product and Service Sales
- Stocking and Replenishing
- Microsoft Word
- Copying and Scanning
- Operations Support
- Office Supplies and Inventory
- Social Perceptiveness
- Email Correspondence
- Time Management
- Active Listening
- Supply Tracking
- Customer Service
- Information Inputting
- Confidential Data Protection
- Critical Thinking
- Telephone Etiquette
- Judgment and Decision-Making
- Record Sorting and Filing
- Call Transfers
- Update Records
- Speaking
- Writing
- Coordination
Timeline
Clerk
Ups Store
05.2019 - 02.2022
Customer Service Manager
Heritage Mint Ltd
01.2003 - 05.2013
GED -
Oxnard High School