Chyunna Brown
Miami,FL
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
5
5
years of professional experience
Work History
Restaurant Floor Manager
Torno Subito
Miami, FL
08.2024 - Current
- Directed and coordinated the daily operations of the restaurant floor.
- Provided leadership and guidance to team members in order to achieve organizational objectives.
- Inspected dining and serving areas for cleanliness and proper setup.
- Updated computer systems with new pricing and daily food specials.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Performed administrative duties such as payroll processing or employee scheduling.
Guest Services Manager
Amara at Paraiso
Miami, FL
10.2022 - 05.2024
- Developed and implemented training plans for new and experienced employees.
- Led staff in providing guests with superior front desk, housekeeping and maintenance services.
- Handled management schedule for host and reservations team.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Updated computer systems with new pricing and daily food specials.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Reservationist/Hostess
Cote Miami
Miami, FL
10.2021 - 03.2023
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Verified guest information and payment options ensuring accuracy and completeness.
- Coordinated with front desk staff to maintain maximum occupancy.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Lead Hostess
L'Atelier de Joel Robuchon
Miami, FL
10.2020 - 03.2021
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Enhanced guests' experiences by fulfilling special requests during visits.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Monitored dining area to assess server capacity and estimate wait times.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
Assistant Reservations Manager
Zuma Japanese Restaurant
Miami, FL
01.2020 - 07.2020
- Maintained, and Monitored reservation flows for 5 different properties through the east coast
- Verified guest information and payment options ensuring accuracy and completeness.
- Reviewed guest information and payment options, checking for accuracy and completeness.
- Coordinated with front desk staff to maintain maximum occupancy.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Event Sales Coordinator
Zuma Japanese Restaurant
09.2019 - 01.2020
- Multitasked effectively to handle administrative, operational and customer issues for multiple upcoming events.
- Coordinated parties, corporate events and fundraisers for clients.
- Cultivated relationships with clients throughout planning process and events to maximize satisfaction and encourage repeat business.
- Processed deposits and payments, updated accounts and managed paperwork for vendor and customer contracts.
- Managed Tripleseat database for upcoming public and private events.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
Education
Bachelor's Degree - Sports/Entertainment/Event Management
Johnson & Wales University
09.2012
High School Diploma -
Mainland High School
Daytona Beach, FL06.2012
Skills
- OpenTable, Resy, 7rooms, Tripleseat Experience
- Table management
- Toast POS
- Event Planning/Coordination
- Teamwork and Leadership
- Verbal and Written Communication
- Front Desk/Guest Services
- Computer Skills
- Attention to detail
- Team Player
- Eager to learn
Timeline
Restaurant Floor Manager
Torno Subito
08.2024 - Current
Guest Services Manager
Amara at Paraiso
10.2022 - 05.2024
Reservationist/Hostess
Cote Miami
10.2021 - 03.2023
Lead Hostess
L'Atelier de Joel Robuchon
10.2020 - 03.2021
Assistant Reservations Manager
Zuma Japanese Restaurant
01.2020 - 07.2020
Event Sales Coordinator
Zuma Japanese Restaurant
09.2019 - 01.2020
Bachelor's Degree - Sports/Entertainment/Event Management
Johnson & Wales University
High School Diploma -
Mainland High School
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