Ciaera Turner
Jacksonville,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Credit Assistant Specialist
Bank Of America
10.2020 - Current
- Trained and mentored new team members in policies and procedures.
- Negotiated and managed contracts with external vendors to optimize value for organization.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Developed and updated databases to handle customer data.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Care Representative
ADT
02.2020 - 10.2020
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Executive
Xfinity Comcast
06.2018 - 12.2019
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
Education
Associate of Arts - Communications
Florida State College At Jacksonville
Jacksonville, FL04.2024
High School Diploma -
Espirit De Corps
Jacksonville, FL06.2013
Skills
- Document Preparation
- Customer Relations
- Complex Product Knowledge
- Microsoft Office
- Time Management
Timeline
Credit Assistant Specialist
Bank Of America
10.2020 - Current
Customer Care Representative
ADT
02.2020 - 10.2020
Customer Service Executive
Xfinity Comcast
06.2018 - 12.2019
Associate of Arts - Communications
Florida State College At Jacksonville
High School Diploma -
Espirit De Corps
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