Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ciaira Hayes

Norfolk,VA

Summary

Dynamic and results-oriented professional adept in process improvement and point-of-sale operations. Excelled in training and mentoring, enhancing team performance and customer loyalty through innovative strategies. Well-rounded and hardworking leader willing to take on or increased level of responsibilities to enhance team success.

Overview

7
7
years of professional experience

Work History

Guest Service Associate

EWC
08.2024 - Current
  • Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
  • Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
  • Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
  • Managed front desk operations, ensuring a smooth and pleasant guest experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Lead Cashier

Food Lion
03.2023 - 05.2024
  • Promoted to Team Lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers,
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Supported cashiers in navigating difficult interactions with customers, offering guidance and de-escalation techniques when needed.
  • Streamlined checkout process for faster service, leading to increased customer loyalty.

Sales Lead

Loft Ann Taylor
09.2020 - 08.2021
  • Completed opening/closing procedures each day with supervision, ensuring a secure and orderly store environment.
  • Utilized point-of-sale systems effectively for efficient transaction processing; trained new hires on proper usage for quick adaptation.
  • Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
  • Mentored new associates, sharing best practices and helping them develop their selling skills for improved performance.
  • Increased sales by implementing dynamic merchandising techniques and maintaining visually appealing displays.

Sales Associate

Justice Tween Brands
03.2018 - 08.2020
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.

Education

Bachelor of Science - Psychology

Old Dominion University
Norfolk, VA
05-2026

Skills

  • Interpersonal skills
  • Training and mentoring
  • Point of sale operation
  • Process improvement
  • Strong organizational skills while performing multiple projects
  • Communication tools

Timeline

Guest Service Associate

EWC
08.2024 - Current

Lead Cashier

Food Lion
03.2023 - 05.2024

Sales Lead

Loft Ann Taylor
09.2020 - 08.2021

Sales Associate

Justice Tween Brands
03.2018 - 08.2020

Bachelor of Science - Psychology

Old Dominion University

Similar Profiles

CREATE PROFILE
Ciaira Hayes