Ciana Burnett
Warren,MI
Summary
Dynamic professional with a proven track record in financial services and recruitment, notably at Conduent. Excelled in customer relationship management and financial product sales, enhancing client satisfaction and retention. Leveraged strong negotiation skills and comprehensive market knowledge to drive successful hiring strategies. Demonstrates expertise in retirement planning and adept at fostering meaningful client and candidate relationships.
Developed strong client relationship management and analytical skills in fast-paced financial environment. Demonstrated ability to understand and address client needs while ensuring regulatory compliance. Seeking to transition into new field where these skills can drive success and innovation.
Overview
12
12
years of professional experience
Work History
Financial Services Representative
Conduent
01.2023 - 11.2024
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Advised clients on retirement planning options such as IRAs or annuities based on individual goals.
- Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.
Recruiter
Stride
03.2021 - 01.2023
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
Recruiter
Aerotek
04.2018 - 03.2021
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Organized job fair events that attracted diverse talent pools, increasing the company''s reach within local communities.
- Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
- Maintained compliance with federal and state employment laws during entire recruitment process.
- Leveraged LinkedIn recruiter tool to broaden network connections and identify passive candidates.
Career Advisor
Noble Voice
04.2013 - 08.2018
- Served as a liaison between clients and prospective employers, promoting successful outcomes for both parties involved in the hiring process.
- Conducted regular progress reviews with clients to assess their needs and adjust strategies accordingly.
- Facilitated group sessions that addressed common challenges faced by job seekers, fostering a supportive community environment.
- Evaluated labor market trends to identify promising industries and employment opportunities for clients based on their unique skill sets.
- Partnered with educational institutions offering programs related to professional development activities designed to enhance employability skills.
Education
High School Diploma -
Oak Park High School
Oak Park, MI06-2009
Skills
- Financial services
- Customer relationship management
- Cash management
- Account documentation
- Retirement planning
- Loan applications
Timeline
Financial Services Representative
Conduent
01.2023 - 11.2024
Recruiter
Stride
03.2021 - 01.2023
Recruiter
Aerotek
04.2018 - 03.2021
Career Advisor
Noble Voice
04.2013 - 08.2018
High School Diploma -
Oak Park High School
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