Ciana Glenn
Henrico,Va
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hair
Salon Plaza
06.2014 - 01.2018
- Maintained a regular client list and successfully handled walk-in customers.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Developed loyal following of clients by providing high-quality services.
Cashier
Food Lion
01.2019 - 05.2019
- Greeted customers entering the store and responded promptly to customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed cash, card, and check transactions to complete customer purchases.
Packaging and distribution
Amazon
04.2020 - 03.2021
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Packed, weighed and shipped items per customer specifications.
Inventory and Distribution
Country club of Virginia
05.2021 - 08.2021
- Developed and implemented actionable improvements to increase inventory replenishment efficiency and reduce downtime.
- Sought ways to improve processes and services provided.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Receptionist/ Customer Service
Square Code Fitness
08.2021 - 08.2022
- Reduced incoming call response time by implementing an effective call routing system.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Cultivated positive relationships with clients through a professional demeanor and excellent interpersonal skills.
- Responded to inquiries from callers seeking information.
Host/Customer Service
Island Shrimp Co.
05.2022 - 08.2022
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Teacher's Assistant
Sowing Seeds Academy
05.2023 - 02.2024
- Completed daily reports on attendance and disciplinary performance.
- Facilitated group play activities that promoted social interaction, teamwork, and problem-solving skills among children.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
Education
Bachelor of Science - Kinesiology
Hampton University
Hampton, VA05.2024
High school -
Lloyd C Bird
Chesterfield, VA06.2019
Skills
- Customer communications
- Front Desk Operations
- Problem-solving skills
- Interpersonal Skills
- Punctual
- Organized
- Time Management
Awards
- Dean’s List
- Honor Roll
Certification
- CPR course and Training
Timeline
Teacher's Assistant
Sowing Seeds Academy
05.2023 - 02.2024
Host/Customer Service
Island Shrimp Co.
05.2022 - 08.2022
Receptionist/ Customer Service
Square Code Fitness
08.2021 - 08.2022
Inventory and Distribution
Country club of Virginia
05.2021 - 08.2021
Packaging and distribution
Amazon
04.2020 - 03.2021
Cashier
Food Lion
01.2019 - 05.2019
Hair
Salon Plaza
06.2014 - 01.2018
Bachelor of Science - Kinesiology
Hampton University
High school -
Lloyd C Bird
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