Hi, I’m
CIANA SMITH
Burnsville,MN
Summary
Dedicated Customer Service Professional with exceptional computer aptitude and telephone etiquette. Adjusts very well to different environments and work position and very flexible to any changes that expand any knowledge of the company.
Overview
13
years of professional experience
Work History
Civil Action Group
Customer Service Representative
2019.09 - Current (5 years)
Job overview
- Processed medical records requests from outside providers according to facility, state and federal law.
- Input data into computer programs and filing systems.
- Followed exact procedures for handling transfers and other releases of medical records.
- Kept accurate log of all requests for medical information and records.
- Made outgoing and handled incoming calls in regard to legal requests made for Medical Records
Corelogic Valuation Solutions
Operations Placement Analyst
2015.03 - 2019.07 (4 years & 4 months)
Job overview
- Effectively managed a high volume of inbound and outbound customer calls.
- Managed high call volume with tack and professionalism.
- Worked with company system to take notes regarding customers and maintain customer information.
- Maintained relationships with appraisers/clients to build great communication and trust.
Target
Sales Associate
2014.09 - 2015.06 (9 months)
Job overview
- Organized racks and shelves to maintain visual appeal of store.
- Greeted customers with questions, problems and complaints in person and via telephone.
- Trained and served as peer coach for new sales associates.
OTG Management
Sales Associate
2013.03 - 2013.11 (8 months)
Job overview
- Directed customers through the airport and to other stores within the company.
- Greeted customers and ascertained customers’ needs.
- Maintained cleanliness of store and product throughout shift.
- Handled cash while working cash register.
NCO Group
IOS Tech Support
2011.08 - 2011.12 (4 months)
Job overview
- Effectively managed a high-volume of inbound customer calls.
- Provided technical support to customers about the software and functioning of their devices.
- Gathered and verified all required customer information for tracking purposes.
Education
Southern New Hampshire University , Hooksett, NH
Bachelor Of Science from Psychology
Skills
- Responding to Difficult Customers
- Customer Data Confidentiality
- De-escalation Techniques
- Upselling Products and Services
- Calm and Professional Under Pressure
- Creative Problem Solving
- Microsoft Office Suite
- Computer Proficiency
- Document and Records Management
- Efficient and Detail-Oriented
- Paperwork Processing
- Data Entry
- Complaint resolution
- Escalation management
- Order Processing
- Multi-line phone talent
Timeline
Customer Service Representative
Civil Action Group
2019.09 - Current (5 years)
Operations Placement Analyst
Corelogic Valuation Solutions
2015.03 - 2019.07 (4 years & 4 months)
Sales Associate
Target
2014.09 - 2015.06 (9 months)
Sales Associate
OTG Management
2013.03 - 2013.11 (8 months)
IOS Tech Support
NCO Group
2011.08 - 2011.12 (4 months)
Southern New Hampshire University
Bachelor Of Science from Psychology
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