Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Ciani Davis

Upper Darby,PA

Summary

Dynamic professional with a proven track record at AMC Theatres, enhancing customer satisfaction and streamlining operations. Excelled in multitasking and organization, coupled with outstanding leadership qualities, to significantly improve team performance. Expert in customer engagement and sales, adept at adapting to changing environments, ensuring top-notch service and operational efficiency. Seasoned Associate bringing hands-on experience in business operations and client management. Demonstrates adeptness at fostering strategic partnerships, streamlining processes, and enhancing operational efficiency. Strong communication skills with a knack for problem-solving and team collaboration. Previous work has resulted in improved customer satisfaction and significant process optimizations.

Overview

3
3
years of professional experience

Work History

AMC Associate

AMC Theatres
West Chester, PA
06.2022 - 01.2024
  • Provided customer service support for inquiries, complaints, and returns.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Helped customers locate items within the store using the inventory system.
  • Organized backroom areas to maintain a clean and organized work environment.
  • Performed cash register functions accurately and efficiently.
  • Handled returns and exchanges according to company policies.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Answered store and merchandise questions and led customers to wanted items.
  • Greeted customers to determine wants or needs.
  • Handled incoming calls from customers regarding orders or other inquiries.
  • Built relationships with customers by providing friendly customer service.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Trained new associates on store operations, policies, and procedures.
  • Operated equipment such as scanners and scales correctly during checkout process.
  • Assisted with customer requests and answered questions to improve satisfaction.

Team Member

Ritas Coney Ice And Frozen Custard
Philadelphia
06.2021 - 09.2021
  • Resolved customer issues promptly in a professional manner.
  • Provided customer service support to ensure satisfaction.
  • Assisted in inventory management, ensuring stock levels met demand without excess.
  • Greeted customers upon entering the store with friendly demeanor.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Participated in training sessions for new employees when needed.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Looked for ways to go above and beyond job requirements.
  • Worked hard to learn required tasks quickly to maximize performance.

Education

High School Diploma -

Upper Darby High School
Drexel Hill, PA
06-2024

Some College (No Degree) - Biology

Bowie State University
Bowie, MD

Skills

  • Multitasking and organization
  • Customer engagement
  • Sales expertise
  • Performance improvement
  • Reliable and punctual
  • Leadership qualities
  • Attention to detail
  • Adaptability and flexibility

Affiliations

  • Dance
  • pottery classes

Accomplishments

  • Dance Competition awards

Timeline

AMC Associate

AMC Theatres
06.2022 - 01.2024

Team Member

Ritas Coney Ice And Frozen Custard
06.2021 - 09.2021

High School Diploma -

Upper Darby High School

Some College (No Degree) - Biology

Bowie State University

Similar Profiles

CREATE PROFILE
Ciani Davis