Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ciani Mckinzy

Reading,PA

Summary

Dynamic and results-oriented professional with extensive experience in customer service and sales, notably at TJX Companies. Excelled in building customer relationships and enhancing satisfaction through expert communication and problem-solving skills. Proven track record in cash handling and sales expertise, contributing to significant performance improvements. Highly praised for teamwork and an outgoing personality, driving positive outcomes in fast-paced environments.

Overview

2025
2025
years of professional experience

Work History

Sales Associate

TJX Companies
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Cashier/ Trainer

McDonald's
  • Trained new employees by providing knowledge of specific store tasks, policies and goals.
  • Improved communication between cashiers and other departments, fostering a more cohesive store environment.
  • Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
  • Helped customers complete purchases, locate items, and join reward programs.

Cashier

Giant Food Stores
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier, Drive Thru, Trainer

Kentucky Fried Chicken
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

Cashier

Kohl's
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Order Picker

Amazon
07.2024 - Current
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Excellent communication skills, both verbal and written.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.

Education

Diploma -

Reading High School
Reading, PA
05.2024

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Multi-tasking strength
  • Listening Skills
  • Excellent people skills
  • Reliable and punctual
  • Relationship Building
  • Outgoing Personality
  • Cash Handling
  • Flexible Schedule
  • Verbal/written communication
  • Cash Register Operation
  • Stocking and Receiving
  • Store Opening and Closing
  • Sales expertise
  • Product Sales

Timeline

Order Picker

Amazon
07.2024 - Current

Sales Associate

TJX Companies

Cashier/ Trainer

McDonald's

Cashier

Giant Food Stores

Cashier, Drive Thru, Trainer

Kentucky Fried Chicken

Cashier

Kohl's

Diploma -

Reading High School

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Ciani Mckinzy