Dynamic professional with a strong work ethic and exceptional customer service and office operation skills, honed at Texas Roadhouse. Proven ability to enhance guest satisfaction, focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Experienced with managing office operations, scheduling, and administrative tasks. Utilizes organizational skills and effective communication to ensure smooth workflow and office efficiency. Reliable and results-driven, with positive attitude and excellent communication skills.
Hi, I’m
Cianna Elliott
Winterville
Summary
Overview
7
years of professional experience
Work History
Texas Roadhouse
Server
12.2018 - Current
Job overview
- Provided exceptional customer service to enhance guest experiences and satisfaction.
- Handled cash transactions accurately while processing payments efficiently.
- Engaged with guests to build rapport and encourage repeat visits through friendly interactions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained cleanliness and organization of dining area for optimal guest comfort.
- Collaborated with team members to streamline service processes during peak hours.
Texas Roadhouse
Line Cook
01.2019 - 05.2025
Job overview
- Prepared and cooked menu items according to established recipes and standards.
- Communicated with kitchen staff to ensure timely service during peak hours.
- Maintained cleanliness and organization of workstations to adhere to health regulations.
- Assisted in inventory management, tracking food supplies, and minimizing waste.
- Trained new team members on proper cooking techniques and safety protocols.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Plated and presented all dishes to match established restaurant standards.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
Texas Roadhouse
Shift Lead Manager
08.2020 - 08.2024
Job overview
- Oversaw daily operations, ensuring team adherence to company policies and procedures.
- Trained and mentored staff, enhancing skill sets and promoting teamwork.
- Implemented process improvements that streamlined workflows and increased productivity.
- Conducted performance evaluations, providing constructive feedback to drive employee development.
- Resolved customer complaints efficiently, improving satisfaction and loyalty rates.
- Scheduled staffing assignments based on demand forecasts, optimizing labor resources.
- Exercised composure under pressure and in escalated customer service scenarios.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Tracked receipts, employee hours, and inventory movements.
- Excelled in every store position and regularly backed up front-line staff.
Texas Roadhouse
Administrator
01.2020 - 01.2023
Job overview
- Managed office operations by implementing efficient filing systems and procedures.
- Oversaw budget tracking and expense reporting, ensuring financial compliance and accuracy.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Managed accounts payable and receivable processes, ensuring timely and accurate financial transactions.
- Coordinated monthly financial reporting, enhancing visibility into budgetary performance and variances.
- Maintained confidentiality of sensitive information by adhering to strict data privacy policies in handling personnel files and financial records.
- Conducted regular audits of office procedures to identify areas for improvement, implementing changes as needed to maintain compliance with industry standards and best practices.
- Facilitated timely payment of invoices to maintain positive vendor relationships, processing accounts payable and receivable.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Completed weekly payroll for 30+ employees.
Education
Harrison CentralCadiz, OH
High School Diploma
06-2019
University Overview
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Time management
- Database entry
- Payroll and accounts payable and receivable
- Hospitality service expertise
- Safe food handling
- Team collaboration
- Shift management
- Reliable and responsible
- Adaptable and flexible
Languages
English
Native or Bilingual
Timeline
Shift Lead Manager
Texas Roadhouse
08.2020 - 08.2024
Administrator
Texas Roadhouse
01.2020 - 01.2023
Line Cook
Texas Roadhouse
01.2019 - 05.2025
Server
Texas Roadhouse
12.2018 - Current
Harrison Central
High School Diploma
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