Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Cianna Harrell

Jacksonville ,NC

Summary

Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.

Overview

4
4
years of professional experience

Work History

Property Manager

Stone Ridge Apartments
07.2022 - 05.2024
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Developed and implemented marketing strategies to increase occupancy rates.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Communicated effectively with owners, residents, and on-site associates.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.

Accountant

Georgia Electric Associates
04.2021 - 04.2022
  • Used accounting software to issue tax returns and prepare consolidated reports.
  • Gathered financial information, prepared documents, and closed books.
  • Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
  • Reconciled company accounts for credit cards, employee expenses, and commissions.
  • Analyzed and verified employee expense reports for accuracy.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Processed payments and contracts on accounts.
  • Negotiated to collect balance in full.

Technical Support Representative

Apple
01.2020 - 01.2021
  • Documented support interactions for future reference.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Sought ways to improve processes and services provided.
  • Updated account information to maintain customer records.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

High School Diploma -

Home Schooled
05.2016

Skills

  • Construction Project Oversight
  • Tenant Screening
  • Community Engagement
  • Financial Budgeting and Reporting
  • Property Management Software Understanding
  • Property Marketing and Promotion
  • Increasing Occupancy
  • Calm and Professional Under Pressure
  • Computer Proficiency
  • Professional Telephone Demeanor

Additional Information

Experienced with Appfolio, Microsoft (including Excel), and Google Workspace

Timeline

Property Manager

Stone Ridge Apartments
07.2022 - 05.2024

Accountant

Georgia Electric Associates
04.2021 - 04.2022

Technical Support Representative

Apple
01.2020 - 01.2021

High School Diploma -

Home Schooled

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Cianna Harrell