Cianna Retsel
Clarkston,MI
Summary
Proven caregiver and administrative professional with a track record of enhancing patient well-being and streamlining office operations at Neurocare Home Health and HD Sealcoating. Excels in empathetic communication and problem-solving, significantly improving client satisfaction. Skilled in data management and patient care, demonstrating resilience and attention to detail.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Adult Caregiver
Neurocare Home Health
04.2024 - Current
- Adapted care approaches based on individual patient preferences
- Enhanced patient well-being by providing compassionate and attentive care.
- Managed medication schedules for client, ensuring proper dosages and adherence to prescribed regimens.
- Provided transportation assistance for medical appointments or other errands as necessary.
- Developed strong rapport with patients through active listening and empathetic communication techniques, enhancing overall trust in caregiver services provided.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Turned and positioned client to prevent bedsores and maintain comfort levels.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted in light housekeeping
- Recorded status and duties completed in logbooks for management.
- Guided patients to restroom to support bladder and bowel relief requirements.
Secretary Employee
HD Sealcoating
09.2020 - Current
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos, letters, emails and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Elderly Caregiver
Phyllis Tunis
05.2024 - 08.2024
- Offered companionship and kindness to elderly client
- Cleaned house, ran errands, managed laundry, and completed light grocery shopping.
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Provided safe mobility support to help patients move around personal and public spaces.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
- Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
- Implemented cognitive stimulation techniques like puzzles or memory games helping slow down cognitive decline in senior clients.
- Administered medications following prescribed instructions
Education
Expected BSN - Prenursing
Michigan State University
East Lansing, MI05.2027
High School Diploma -
Lake Orion High School
Lake Orion, MI06.2023
Skills
- Strong Communicator
- Passionate
- Willing to learn
- Problem solving abilities
- People skills
- Great communicator
- Attention to detail
- Resiliant
Certification
- Adult CPR/AED certification – American Red Cross.
Timeline
Elderly Caregiver
Phyllis Tunis
05.2024 - 08.2024
Adult Caregiver
Neurocare Home Health
04.2024 - Current
Secretary Employee
HD Sealcoating
09.2020 - Current
- Adult CPR/AED certification – American Red Cross.
Expected BSN - Prenursing
Michigan State University
High School Diploma -
Lake Orion High School
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