Cianna Smith
Aliquippa,PA
Summary
Direct Care Worker with over 10 years of experience in providing comprehensive support and care to clients, demonstrating strong organizational skills and a commitment to enhancing client wellness. Proficient in managing customer service roles, including as a Customer Service Advocate and Representative, where expertise in interdepartmental collaboration and problem resolution was developed. Skilled in multitasking across high-demand environments, ensuring timely and accurate support to both clients and customers.
Overview
11
11
years of professional experience
Work History
Transportation SME
Centene
10.2023 - Current
- Provide transportation training to onboarding classes.
- Work closely with other teams such as review and authorization team.
- Schedule transportation trips.
- Monitor emails and assist with incoming questions and escalations.
- Assist other CSAs with transportation questions.
Customer Service Advocate
PA Health & Wellness
01.2023 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adapted quickly to changes in company policies or systems, ensuring minimal disruption in service delivery during transitions.
Direct Care Worker
Tucked With Care
07.2017 - Current
- Home health aide
- Light housekeeping, meal prep, run errands, assist with bathing
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Remained alert to problems or health issues of clients and competently responded
Customer Service Representative
Heritage Valley Sewickley Hospital Main Lab
11.2021 - 02.2023
Patient Care Assistant
Heritage Valley Sewickley Hospital
02.2020 - 11.2021
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
- Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff
- Helped enhance unit operations by continuously delivering accurate, efficient care and maintaining performance objectives
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
Direct Support Professional
Verland Foundation
06.2016 - 02.2020
- Works in both male and female group homes with IDD clients
- CPR certified, trained on dementia
- Works with a client that has a suprapubic catheter
- Dementia clients
- Behavioral clients
- Death and blind clients
- Non-verbal clients
Direct Care Worker
Advance The Kingdom/ Leemore Home Health
05.2015 - 07.2017
- Light housekeeping, meal prep, run errands, assist with bathing
Personal Care Aide
Rochester Villa and Manor
03.2014 - 05.2015
- Working in a facility with the responsibilities of bathing, dressing, serving meals and feeding
- Basic ADLs
- Can do pivot transfers
- Use of gait belt
Education
Bachelor Of Applied Science - Psychology
Southern New Hampshire University
Hooksett, NHDiploma -
Ambridge Area High School
Ambridge, PA06.2012
Skills
Time management
Adaptability
Collaboration
Empathy
Motivated
Multitasking
Reliable
Timeline
Transportation SME
Centene
10.2023 - Current
Customer Service Advocate
PA Health & Wellness
01.2023 - Current
Customer Service Representative
Heritage Valley Sewickley Hospital Main Lab
11.2021 - 02.2023
Patient Care Assistant
Heritage Valley Sewickley Hospital
02.2020 - 11.2021
Direct Care Worker
Tucked With Care
07.2017 - Current
Direct Support Professional
Verland Foundation
06.2016 - 02.2020
Direct Care Worker
Advance The Kingdom/ Leemore Home Health
05.2015 - 07.2017
Personal Care Aide
Rochester Villa and Manor
03.2014 - 05.2015
Bachelor Of Applied Science - Psychology
Southern New Hampshire University
Diploma -
Ambridge Area High School