Ciannah Garcia
Commonwealth Senior Living at The Ballentine
Norfolk,VA
1
Certification
9
Years of experience
Dedicated Resident Care Assistant with hands-on experience in providing direct support to older adults and individuals with daily living needs. Skilled in activities of daily living, resident monitoring, and dementia care while ensuring a safe environment. Effective communicator with strong teamwork, time management, and problem-solving abilities. Certified in Nursing Assistance and First Aid/CPR/AED.
Work History
Resident Care Assistant
3 Years 9 Months- Provided hands-on activities of daily living care to senior residents to maintain dignity and comfort.
- Assisted residents with transfers and mobility while maintaining safe-care practices.
- Monitored residents for changes in condition and behavior, promptly reporting concerns to support overall well-being.
- Managed complete and accurate resident charting and daily documentation in accordance with facility procedures.
- Provided hands-on compassionate care for residents with dementia.
- Provided compassionate hospice care and end-of-life support to maintain resident comfort.
Personal Care Aide Assistant
2 Years 1 Month- Assisted non-ambulatory clients with daily living activities and personal care, enhancing their comfort and quality of life.
- Monitored client conditions and behaviors, promptly reporting changes to ensure timely interventions and support.
- Provided compassionate, hands-on care to residents living with dementia, supporting their daily needs while promoting safe, dignity, comfort, and independence.
Call Center Representative
8 Months- Assisted customers with concerns and provided solutions using company systems and established procedures.
- Recorded customer interactions accurately to ensure consistency and quality in service.
- Handled multiple calls and tasks simultaneously while ensuring clear and professional communication.
Customer Service Associate/Cashier
11 Months- Delivered friendly, efficient customer service while processing transactions, enhancing customer satisfaction.
- Managed cash handling and balanced cash drawer at shift start and end, ensuring financial accuracy.
- Supported customers with inquiries and resolved routine concerns, contributing to positive shopping experiences.
Education
High School Diploma
Nursing Assistant Training
Completed nursing assistant training; Virginia state certification not obtained.
Skills
Resident & Patient Care
Personal hygiene assistance
Patient feeding
Resident Monitoring
Daily living support
Charting & Documentation
Infection Control
Emergency management
Time Management
Communication
Team Collaboration
Problem Solving
Critical Thinking
Confidentiality
CPR certified
End-of-life care
Certification
First Aid / CPR / AED Certification — Expires 2027
Personal Care Aide (PCA) Certification — Since 2020
Nursing Assistant Certification — Since 2024
Timeline
Resident Care Assistant
Commonwealth Senior Living at The Ballentine
01.2023 - CurrentRead More
Personal Care Aide Assistant
Hampton Roads Home Care
12.2020 - 01.2023Read More
Call Center Representative
Conduent
11.2019 - 07.2020Read More
Customer Service Associate/Cashier
Harris Teeter
03.2018 - 02.2019Read More
Training Solutions
Nursing Assistant Training
Read More
Lake Taylor High School
High School Diploma
Read More