Cianni Laws
Philadelphia,PA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Sales Service Specialist position, seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Sales Service Specialist
Fulton Bank
04.2022 - Current
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
- Stocked and merchandised products at route locations, keeping every vendor well-supplied with enough product to meet forecasted sales level.
- Researched client requests to create best possible solutions for diverse needs.
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Worked independently with minimal supervision.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Prioritized tasks and projects to meet tight deadlines.
Concessions Manager
Blue Cross RiverRink
07.2021 - 05.2022
- Supervised food and beverage personnel, evaluating performance and recommending improvements.
- Coordinated concession team, food preparation and storeroom operations.
- Analyzed and controlled inventory, working with suppliers to secure cost-effective contracts.
- Participated in menu planning and food production, properly handling food surpluses and cost control.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
Control Desk & Host
Lucky Strike
10.2019 - 02.2020
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Sales Associate
Temptations
06.2019 - 09.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
Stylist Technician Assistant
Center Of Attraction
06.2018 - 02.2019
- Completed basic and semi-skilled work with little or no oversight.
- Maintained detailed and current records on customers, orders and assignments.
- Picked up, delivered and organized parts for customers and specific jobs.
- Kept detailed track of client preferences and product needs to enhance scheduling and customer service.
- Inventoried products and supplies and kept products within optimal levels to meet shampooing, retail corner and hairdresser needs.
- Scheduled appointments for salon and maintained efficient records for administrative and accounting needs.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
Administrative Assistant
Philadelphia Municipal Services
06.2018 - 09.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Artistic Director
L & L Dance Productions
06.2015 - 08.2017
- Created arts organization's seasonal performance and exhibition program and selected performers and artists for upcoming events.
- Achieved individual and troupe success through enhanced collaborative and communications skills.
- Resolved client concerns quickly and professionally to maintain respectful and productive project environment.
- Oversaw installation and operation of on-set sound and lighting equipment to achieve superior production results.
- Scheduled seasonal theater productions and engaged actors and stage personnel to execute dramatic, musical and comedy performances.
- Managed theater's budget and interacted with charities, sponsors and trusts to obtain operating funds.
Education
High School Diploma -
Creative And Performing Arts
Philadelphia, PA06.2019
Skills
- Supervisory Support
- Effective Customer Communication
- Strategic Financial Planning
- Returns Policies
- Banking Regulations
- Social Media Platforms
- Operational Processes
- Store Displays
- Cash Counting
- Client Satisfaction
- Paperwork Processing
Activities
Artistic Content Creator
Timeline
Sales Service Specialist
Fulton Bank
04.2022 - Current
Concessions Manager
Blue Cross RiverRink
07.2021 - 05.2022
Control Desk & Host
Lucky Strike
10.2019 - 02.2020
Sales Associate
Temptations
06.2019 - 09.2019
Stylist Technician Assistant
Center Of Attraction
06.2018 - 02.2019
Administrative Assistant
Philadelphia Municipal Services
06.2018 - 09.2018
Artistic Director
L & L Dance Productions
06.2015 - 08.2017
High School Diploma -
Creative And Performing Arts