Summary
Overview
Work History
Education
Skills
Timeline
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Ciany Conyers

Pittsfield,MA

Summary

Proactive and customer-focused, I leveraged exceptional communication and time management skills at Tunnel City Coffee to enhance customer satisfaction and foster a loyal clientele. Trained new employees and efficiently managed high-volume periods, showcasing ability to lead and maintain a positive team environment. My dedication to cleanliness and detail-oriented service significantly contributed to a welcoming and efficient café experience.

Overview

3
3
years of professional experience

Work History

Barista

Tunnel City Coffee
08.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.

Host

Jaes at the Hilton Garden Inn
08.2021 - 09.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Education

No Degree - Exercise Science

Siena College
Loudonville, NY

No Degree - Nursing

Berkshire Community College
Pittsfield, MA
05-2028

High School Diploma -

The Storm King School
Cornwall-on-Hudson, NY
05-2023

Skills

  • Friendly and outgoing
  • Detail Oriented
  • Team player
  • Problem-solving
  • Cleanliness
  • Active listener
  • Excellent memory
  • Professional demeanor
  • Customer service
  • Effective time management
  • Exceptional communication
  • Typing speed and accuracy 60 WPM
  • Proficient in Microsoft

Timeline

Barista

Tunnel City Coffee
08.2024 - Current

Host

Jaes at the Hilton Garden Inn
08.2021 - 09.2024

No Degree - Exercise Science

Siena College

No Degree - Nursing

Berkshire Community College

High School Diploma -

The Storm King School

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Ciany Conyers