Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ciara Baez

Oviedo

Summary

Dedicated and compassionate professional with a strong commitment to making individuals feel heard and seen. Known for consistently exceeding expectations, even in challenging situations. Facing them with professionalism and empathy. Extensive customer service experience working directly with the public. Skilled in communicating effectively and respectfully. Driven by a commitment to excellent customer service and creating positive, meaningful interactions.

Overview

8
8
years of professional experience

Work History

Social Security Team Lead

Morgan and Morgan
Orlando
01.2023 - Current
  • Oversaw a team of 10 Case Managers
  • Reviewed team cases, averaging 450 cases
  • Handled escalation calls
  • Regular one-on-one coaching.
  • Generated productivity reports
  • Assisted with filing appeals and managing deadlines
  • Trained new staff in relevant processes and procedures
  • Time and Attendance Management

Case Manager

Morgan and Morgan
Orlando
05.2019 - 01.2023
  • Managed a high case load.
  • Communication with clients.
  • Communication with the SSA and DDS.
  • Filed recon and hearing appeals timely.
  • Assisted with the required documents from the SSA/DDS.

Intake Specialist

Morgan and Morgan
Orlando
03.2018 - 05.2019
  • Inbound and outbound calls.
  • Completed case evaluations.
  • Filed applications for Title 2 and Title 16.

Education

Social Services

Cumberland County College
Vineland, NJ
06.2015

HS Diploma -

Millville Senior High School
Millville, NJ
06.2012

Skills

  • Attention to detail
  • Time management
  • Adaptability
  • Escalation management
  • Effective communication
  • Team leadership
  • Case management
  • Salesforce proficiency
  • High-volume operations
  • Quick decision-making

Timeline

Social Security Team Lead

Morgan and Morgan
01.2023 - Current

Case Manager

Morgan and Morgan
05.2019 - 01.2023

Intake Specialist

Morgan and Morgan
03.2018 - 05.2019

Social Services

Cumberland County College

HS Diploma -

Millville Senior High School
Ciara Baez