Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Ciara Bazile

Blue Island,IL

Summary

Dedicated Business Support Specialist with over five years of experience enhancing operational standards in both start-up and established environments. Proven track record in identifying opportunities that drive staff productivity and efficiency. Core competencies include process improvement, project management, and cross-functional collaboration. Committed to leveraging expertise to support organizational growth and innovation.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Manager

That1Painter
Naperville, IL
03.2023 - Current
  • Conducted daily estimates for prospects in person, on-site, and virtually.
  • Generated accurate quotes within 24 hours post-appointment.
  • Followed up with all quotes until approved or rejected.
  • Coordinated approved estimates with both customer and crew.
  • Maintained project schedules and budget adherence, ensuring client needs are met.

Technical Support Specialist

Restaurant Brands International
01.2023 - 03.2023
  • Provided exceptional client service, addressing inquiries, concerns, and requests
  • Resolved technical issues efficiently through various channels including remote assistance, phone support, email communication, and online chats
  • Documented and managed reported problems and solutions, contributing to improved resolution times
  • Collaborated with cross-functional teams and teams to identify and address recurring technical issues, ensuring high-quality support and client satisfaction

Product Support Specialist (Tier 2)

Dutchie
01.2022 - 01.2023
  • Worked closely with product development teams to document known issues, workarounds, and resolutions, enhancing support and future product development
  • Analyzed client feedback on product functionality, features, and usability
  • Developed and maintained comprehensive knowledge of the company products, features, updates, and functionalities
  • Evaluated client pain points and provided conflict resolution, leading to a 98% customer approval rating

Agent In Charge

Windy City
Homewood, IL
03.2020 - 10.2021
  • Ensured dispensary compliance with state and local regulations and sales records.
  • Responsible for monitoring and maintaining inventory levels.
  • Managed assortment variety and reported inventory actions.
  • Coordinated team schedules for daily tasks.
  • Acclimated new hires to company culture, policies, procedures, and job expectations.
  • Identified educational needs of new hires; determined services aligned with their career goals.

Education

Bachelor of Arts - English Literature, Mass Communication, TV/Radio

Southern Illinois University
Edwardsville
01.2018

Skills

  • Interpersonal
  • Communication
  • Time Management
  • Problem-Solving
  • Critical Thinking
  • Training & Development
  • Risk Management
  • Team Leadership
  • Inventory Management
  • Client Relations
  • Business Development
  • Microsoft 365
  • Technical Support
  • Inventory management

Certification

  • Direct Support Professional (DSP) Certification, 01/01/23
  • CPR Certification, 01/01/23
  • First Aid Certification, 01/01/23
  • Technical Support Fundamentals, 01/01/22

Accomplishments

Lead Salesperson of the Month

Recognized as the top-performing salesperson at That1Painter Naperville in November 2024 achieving the highest sales volume company-wide.

Timeline

Sales Manager

That1Painter
03.2023 - Current

Technical Support Specialist

Restaurant Brands International
01.2023 - 03.2023

Product Support Specialist (Tier 2)

Dutchie
01.2022 - 01.2023

Agent In Charge

Windy City
03.2020 - 10.2021

Bachelor of Arts - English Literature, Mass Communication, TV/Radio

Southern Illinois University

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Ciara Bazile