Ciara Borzilleri
Bel Air,MD
Summary
Results-driven service professional prepared to excel in coordinating and optimizing service operations. Experienced in managing schedules, handling customer inquiries, and ensuring seamless communication between teams. Strong focus on collaboration, adaptability, and achieving goals. Skilled in problem-solving, multitasking, and maintaining high standards in fast-paced environment. Known for reliability and ability to thrive under changing needs.
Overview
10
10
years of professional experience
Work History
Personal Support Broker
The Arc of Southern Maryland
06.2021 - Current
- Facilitated individualized support plans for clients to enhance personal and community integration.
- Coordinated with multidisciplinary teams to ensure comprehensive service delivery for individuals with disabilities.
- Developed and implemented training programs for staff on best practices in client advocacy and support services.
- Evaluated service effectiveness through regular assessments, adjusting strategies to meet evolving client needs.
- Established partnerships with local organizations to expand resource availability for clients and their families.
- Monitored expenditures against budgets, identifying discrepancies and recommending corrective actions as necessary.
Service Coordinator
Service Coordination, Inc
07.2016 - 06.2021
- Supporting people with disabilities, behavioral challenges, medically complex needs, transitioning youth, the elderly, and other populations using Maryland Department of Health’s Targeted Case Management and Supports Planning work models.
- Establish positive working relationships through a solution-based approach with each person served, their team and additional external stakeholders.
- Meet state-mandated requirements for all duties of the Service Coordinator role.
- Identify and secure ongoing support services and provide assistance to individuals with developmental disabilities.
- Establish and monitor an annual Person-Centered Plan that identifies outcomes important to the person, outlines the support needed and required, secures ongoing support services, and continuously monitors and evaluates the quality of the services provided.
- Advocate on behalf of individuals, provide resource information, and educate them to become more self-determined.
Contract Analyst
TEKsystems
09.2015 - 07.2016
- Analyzed contract terms to ensure compliance with organizational policies
- Supported contract negotiation processes by researching industry standards and best practices
- Collaborated with cross-functional teams to gather necessary documentation for contract approvals
- Assisted in the preparation of detailed reports summarizing contract performance and obligations
- Reviewed contracts for accuracy, identifying discrepancies and suggesting corrections
- Maintained organized records of contracts and related correspondence for easy access
Education
Bachelor of Arts - Sociology
Towson University
Baltimore, MD05-2015
High School Diploma -
Bel Air High School
Bel Air, MD05-2011
Skills
- Problem-solving
- Teamwork and collaboration
- Reliability
- Excellent communication
- Public relations
- Conflict resolution
Timeline
Personal Support Broker
The Arc of Southern Maryland
06.2021 - Current
Service Coordinator
Service Coordination, Inc
07.2016 - 06.2021
Contract Analyst
TEKsystems
09.2015 - 07.2016
Bachelor of Arts - Sociology
Towson University
High School Diploma -
Bel Air High School