Ciara Boyd, BSIS, MHA(c), ACHE
La Mesa,CA
Summary
A Masters of Healthcare Administration student, with a passion for working within multidisciplinary environments. Offering quality worth ethic based on, communication skills, attention to detail and wiliness to listen to different perspectives.
With time spent at Park University, gaining confidence working with diverse individuals, working in project manager and leadership roles. Motivating others through by leading and offering assistance when needed.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Service Manager
Milestone Pediatric Therapy Clinic, P.C
01.2023 - Current
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Uploading patient referrals and authorization from insurance providers/ physician offices
- Contacting prospective patients / Sending out New Patient and Existing Patient Intake forms
- Uploading Patient Information into patient files
- Updating Claims for Billing information
- Troubleshooting issues with insurance providers regarding referrals and authorizations for treatment
- Creating and maintaining Report Boards; Submitting reports including Initial Evaluations, Progress Reports, Re-Evaluations, and Discharge Reports to insurance providers and doctor offices
- Coordinating transitions for Provider’s schedules
- Coordinating time off coverage for providers
- Troubleshooting issues with vendors
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Spearheaded and implemented new projects to expand scope of engagement.
- Developed policies and procedures for effective clinic management.
- Created and maintained comprehensive customer success documentation for internal and external use.
Family and Facility Success Specialist
Milestone Pediatric Therapy Clinic, P.C.
01.2021 - 12.2022
- Preparing equipment, tools, and spaces for therapy sessions for those with developmental disabilities
- Leader volunteer program
- Support for ongoing projects
- General reception
- Accurate documentation of appointments and case notes
- Answering and returning phone calls
- Established strong relationships with patients and their families, resulting in increased patient trust.
- Conducted training and mentored Volunteer team members to promote productivity, accuracy, and commitment to friendly service.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
Probate Accountant
Liberty Fiduciary Services
12.2019 - 01.2020
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Prepared working papers, reports and supporting documentation for audit findings.
- Tracked funds, prepared deposits and reconciled accounts.
- Gathered financial information, prepared documents, and closed probate accounts .
- Draft Accountings Letters to Attorneys and send Accounting
Education
Masters in Healthcare Administration - Healthcare Administration
Park University
Kansas City, MO08.2024
Certificate of Paralegal Studies - Paralegal Studies
University of San Diego
San Diego, CA09.2019
Bachelor of Arts - Interdisciplinary Studies
San Diego State University
San Diego, CA08.2018
Skills
- Productivity Improvements
- HIPAA Guidelines
- Facility Oversight
- Utilization Management
- Patient Relations
- Legal Requirements
- Obtaining Authorizations
- Set Objectives
- Train Employees
- Workflow Processes
Areas of Expertise
- Especially skilled in quality analysis, leading teams, project management, and operations management.
- Leadership and Project Management: Organizing diverse teams to work on projects - setting goals and timeline, scheduling team activities, preparing agendas and minutes, following up after meetings, monitoring project progress with the ability to meet firm deadlines.
- Communication and Teamwork: Offer strong business and communication acumen with experience in participating in multiple team projects with oral presentations. The topics include but not limited to effective management of patients with chronic diseases, cost of capital, ethical and legal issues in healthcare, the future of consumer operated plans, and economic evaluation.
- Technology: Proficient with PowerPoint presentation software, running financial analysis and creating graphs in MS Excel.
- Writing Style: Expert in APA publication format and citation.
Certification
- Certificated Paralegal Training - January 2019
Timeline
Patient Service Manager
Milestone Pediatric Therapy Clinic, P.C
01.2023 - Current
Family and Facility Success Specialist
Milestone Pediatric Therapy Clinic, P.C.
01.2021 - 12.2022
Probate Accountant
Liberty Fiduciary Services
12.2019 - 01.2020
Masters in Healthcare Administration - Healthcare Administration
Park University
Certificate of Paralegal Studies - Paralegal Studies
University of San Diego
Bachelor of Arts - Interdisciplinary Studies
San Diego State University
- Certificated Paralegal Training - January 2019
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