Ciara Butler
Administrative Assistant
Irvine,CA
Summary
Experienced Administrative Assistant seeking employment with a reputable organization where skills and training can be a positive contribution to the company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Property Administrator
West Coast University
10.2016 - Current
- Administrative support of 12 buildings including coordination of vendor payments, contract administration and maintenance of property records
- Develop and implement strategies that lead to improve data management, visibility accuracy and efficiency, this includes business process gap analysis and automation enhancement.
- Oversight of work orders and scheduled maintenance to ensure efficient building operations.
- Organize and maintain customer, property, and vendor files.
- Handle tenant and vendor insurance
- Maintain original executed lease documents for each tenant in proper tenant lease files.
- Responsible for expense reconciliations and monthly operating statements
- Receive and process bills for payment according to established procedures, including coding of invoices and check requests and submits for approval.
- Developed and maintained business relationships with customers and established consultative approach while promoting solution capabilities within customers' organizations.
- Developed and maintained business relationships with customers and established consultative approach while promoting solution capabilities within customers' organizations.
- Handled property complaints promptly and appropriately, calling in repairmen, and other support services.
- Recorded and reported status of equipment returns, repairs, replacements, sales orders and delivery schedules.
- Worked closely with program manager and various departments to meet program delivery goals.
- Maintained direct contact with customers and operations personnel to maintain positive relationships and exceed customer expectations.
- Received customer requests and prepared documents related to processing returns
- Prepared recommendations for financial plans and future requirements for operating expenses
- Developed and maintained business relationships with customers and established consultative approach while promoting solution capabilities within customers' organizations.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Maintained direct contact with customers and operations personnel to maintain positive relationships and exceed customer expectations.
- Developed and maintained business relationships with customers and established consultative approach while promoting solution capabilities within customers' organizations.
- Maintained direct contact with customers and operations personnel to maintain positive relationships and exceed customer expectations
Billing Department Manager
Internet Local Listings
01.2013 - 07.2016
- Built company’s collections department from scratch.
- Administered efficient working of billing staff and ensured high levels of productivity.
- Ensured compliance to all state and federal billing regulations.
- Monitored work and ensured adherence to all client billing functions and controls.
- Trained all billing representatives in performing billing work and developing systems.
- Designed and implemented all technical aspects of billing department.
- Developed policies and procedures to assure operation of cost –effective revenue collection process.
- Supervised office staff and operations.
- Increased billing department's revenue by 75%
ESTATE & FACILITIES ASSISTANT
WEST AREA REAL ESTATE, ABM-VERIZON WIRELESS
01.2008 - 04.2012
- Single point of contact serving in capacity of Real Estate and Facilities help desk.
- Developed relationships with onsite team and tenants.
- Liaison between customers, analysts and business relationships
- Prepared monthly expense reconciliations and other tasks
- Partnered with resource coordinators from each region to assist with addressing urgent matters.
- Received and processed work orders via telephone, email and other mediums.
LOGISITCS SPECIALIST
UNITED STATES NAVY
01.1996 - 01.2000
- Managed inventory of repair parts /general supplies and distributed mail to ships squadrons and shore
- Procured, received, stored and issued material and repair components.
- Utilized financial accounting and data-based systems to perform inventory and financial management functions.
- Collected, secured and destroyed of any classified or sensitive data.
- Provided support for new logistics training, inspections and other logistics.
- Managed over 50 customer calls per day.
Education
Some College (No Degree) - Business Administration And Management
University of Phoenix
Costa Mesa, CASkills
- Cloud-Based File Management
- Building Systems and Services
- Rental Pricing Strategies
- Terms Explanation and Enforcement
- 10-Key Proficiency
- Shredding Paperwork
- CRM Software
- Insurance Eligibility Verifications
- Customer and Client Relations
- Contract Agreement Preparation
- Office Supplies and Inventory
- Front Desk Operations
- Bank Deposits
- PC Proficiency
- Microsoft Office
- Customer Service
Timeline
Property Administrator
West Coast University
10.2016 - Current
Billing Department Manager
Internet Local Listings
01.2013 - 07.2016
ESTATE & FACILITIES ASSISTANT
WEST AREA REAL ESTATE, ABM-VERIZON WIRELESS
01.2008 - 04.2012
LOGISITCS SPECIALIST
UNITED STATES NAVY
01.1996 - 01.2000
Some College (No Degree) - Business Administration And Management
University of Phoenix
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