Ciara Campbell
LOS ANGELES,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Tier 1 Technical Support Representative
SCAN Health Plan
09.2022 - Current
- Typed and distributed correspondence to internal and external partners to maintain good communications flow.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Educated patients on eligibility and affordability options by offering insightful information.
- Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
- Verified client information by analyzing existing evidence on file.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Conducted primary source verifications such as background checks and board certifications.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
Lab Technician
Cortech
04.2022 - 07.2022
- Tracked collected specimens by initialing, dating and noting times of collection.
- Oversaw items in inventory and reordered before supplies diminished.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Prepared blood smears and determined levels of normalcy.
- Processed patient specimens according to priority and documented results.
- Maintained energy and enthusiasm in fast-paced environment.
Claim Adjudicator
MAXIMUS/EDD
11.2021 - 04.2022
- Gather and analyze data
- Consult with field and other departmental personnel in disseminating and securing necessary information
- Prepare reports and correspondence on technical Unemployment Insurance or Job Services issues, problems, and concerns
- Use computers for various applications, such as database management or word processing
- Manage over 50 claims per day.
- Learn to operate new office technologies as they are developed and implemented.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Maintained energy and enthusiasm in fast-paced environment
- Resolved conflicts and negotiated mutually beneficial agreements between parties
ADMINISTRATIVE CLINICAL CARE PARTNER
UCLA HEALTH
12.2014 - 01.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments and handling patient inquiries.
- Registered and verified patient records before triage with most up-to-date information.
- Executed record filing system to improve document organization and management.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
Education
High School Diploma -
Maxine Waters Employment Preparation Center
Los Angeles, CA06.2009
Skills
- Knowledge Base
- Customer Accounts Management
- User Experience
- Customer Satisfaction
- Service Accounts
- Friendly and Patient
- Organizational Skills
- Desktop Support
- Customer Communication and Empathy
- Technical Support and Assistance
Timeline
Tier 1 Technical Support Representative
SCAN Health Plan
09.2022 - Current
Lab Technician
Cortech
04.2022 - 07.2022
Claim Adjudicator
MAXIMUS/EDD
11.2021 - 04.2022
ADMINISTRATIVE CLINICAL CARE PARTNER
UCLA HEALTH
12.2014 - 01.2021
High School Diploma -
Maxine Waters Employment Preparation Center
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