Ciara Carmichael
Hammond,IN
Summary
Experienced Center Operations Manager with a strong focus on enhancing operational efficiency and team collaboration. Known for effective verbal and written communication skills, leading to improved donor satisfaction and team performance.
Overview
10
10
years of professional experience
Work History
Center Operations Manager II
Octapharma Plasma
Aurora, IL
05.2025 - Current
- Manage daily operations of plasma donation center.
- Supervise team members to ensure compliance with safety protocols.
- Implement customer service standards to enhance donor experience.
- Manage day-to-day operations of the center, including staffing, scheduling, budgeting, inventory control and customer service.
- Complete thorough opening, closing, and shift change functions to maintain operational standards each day.
Patient Coordinator / Team Lead
Access Nurse
Remote
01.2023 - 04.2025
- Handles incoming calls for nurse triage.
- Collects vital patient information and handles non-clinical questions by sending information to correct location.
- Uses scripting based on system to maneuver through questions.
- Facilitated team meetings to discuss project progress and address potential challenges.
- Provided leadership and guidance to team members ensuring that tasks were completed on time and to a high standard.
Assistant Manager
Octapharma Plasma
Aurora, IL
09.2018 - 11.2022
- Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Organized schedules to meet expected business demands.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coordinated with other departments to ensure smooth flow of operations.
- Recruited and trained new employees to meet job requirements.
Cashier / Pharmacy Technician
CVS Pharmacy
Merrillville, IN
06.2016 - 09.2018
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Answer customer questions and provide information on procedures or policies
- Receive written prescription or refill requests and verify that information is complete and accurate.
- Enter prescription information into computer databases.
- Establish or maintain patient profiles.
- Receive and store incoming supplies, verify quantities against invoices, check for outdated medications in current inventory.
Education
Bachelor of Science - Biomedical Science
Calumet College of St. Joseph
Whiting, IN05-2018
Skills
- Verbal and Written Communication
- Team Leadership
- Employee Development
- Customer Service
- Creative Problem Solving
- Time Management
- Building Customer Trust and Loyalty
- Computer Skills
Timeline
Center Operations Manager II
Octapharma Plasma
05.2025 - Current
Patient Coordinator / Team Lead
Access Nurse
01.2023 - 04.2025
Assistant Manager
Octapharma Plasma
09.2018 - 11.2022
Cashier / Pharmacy Technician
CVS Pharmacy
06.2016 - 09.2018
Bachelor of Science - Biomedical Science
Calumet College of St. Joseph