Ciara C. Grindle

Direct, plan, and coordinate clinical and front office operations for a multi-specialty and primary care practice with 15 providers, ensuring streamlined workflows and a positive patient-staff experience. Certified Lean Six Sigma Green Belt with a strong focus on process improvement and operational excellence.

• Key Responsibilities:
• Lead front office teams across multiple locations to deliver high-quality patient care
• Develop and implement processes to improve clinical and administrative outcomes
• Conduct regular meetings with staff and physicians to align goals and enhance communication
• Assist in hiring, onboarding, and precepting new front office employees
• Support medical billing operations and manage patient collections
• Generate and analyze reports across multiple platforms to inform decision-making
• Oversee inventory management for clinical supplies
• Execute cross-functional projects and adapt to evolving practice needs with agility

Supported operations across two clinic locations, collaborating with five physical therapists, one occupational therapist, and three physical therapist assistants to deliver comprehensive care for pre- and post-surgical patients, workers’ compensation cases, and pre-employment physicals.

Key Responcibilities:

• Managed provider schedules, multi-line phone systems, insurance verifications, authorizations, referrals, and patient documentation
• Oversaw cash reconciliation, collections, and accurate data entry across both sites
• Designed and implemented a comprehensive training program, successfully onboarding 10+ new hires across both locations