Summary
Overview
Work History
Education
Skills
Specializedtraining
References
Affiliations
Accomplishments
References
Timeline
Generic

Ciara Davis

Jacksonville,FL

Summary

My personal goal is to utilize my technical skills and prior job experience in a company that recognizes professional excellence as an important aspect of its overall success. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Front of House General

Chick Fil A
Jacksonville, FL
10.2018 - 04.2020
  • Dining room/drive thru hostess; cashier
  • Food prep specialist; customer service associate; machine operator
  • Organized take-out orders for customers in an efficient manner.
  • Responded promptly to customer inquiries regarding menus or services offered.
  • Assisted with menu item selection by providing knowledgeable recommendations to customers.
  • Managed point-of-sale system operations such as entering items on order tickets.
  • Handled cashiering duties such as taking orders and processing payments.

Customer Service Associate

Winn Dixie Stores
Jacksonville, FL
03.2020 - Current
  • In-store cashier; process point-of-sale (POS) transactions
  • Customer service specialist; in-store sales associate
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved customer complaints promptly and efficiently.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Assisted customers in locating desired items within the store.
  • Moved heavy merchandise around the store using pallet jacks or other necessary equipment.
  • Operated cash registers accurately when assisting customers at checkout lanes.
  • Ordered additional stock when needed from vendors or suppliers to maintain appropriate inventory levels.
  • Received, unpacked, and stored incoming merchandise according to company guidelines.
  • Organized backroom storage areas in order to maximize space utilization.
  • Built promotional displays for featured products in accordance with corporate marketing plans.
  • Updated pricing and sales signs to promote merchandise.
  • Processed payments and bagged items for customer check out.

Cashier/Store Associate

Smoke City
Jacksonville, FL
04.2021 - 02.2022
  • Process point-of-sale (POS) transactions; cashier
  • Product information specialist; inventory management
  • Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
  • Verified accuracy of register tills at beginning and end of shift.
  • Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
  • Adhered to all local laws governing retail operations including security requirements.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Customer Service Associate

Winn Dixie Stores
Tallahassee, FL
05.2022 - 09.2022
  • In-store cashier; process point-of-sale (POS) transactions
  • Customer service specialist; in-store sales associate

Front of House General

Chick Fil A
Tallahassee, FL
09.2022 - 12.2022
  • Dining room/drive thru hostess; cashier
  • Food prep specialist; customer service associate; machine operator

Education

High School Diploma -

Baldwin Senior High School
01.2020

Skills

  • Leadership training
  • Mentorship
  • Self-motivation techniques
  • Health and safety training
  • Works well in fast-paced environment
  • Follows instructions
  • Self-motivated
  • Time management-oriented
  • Cash handler
  • Team player
  • Interpersonal skills
  • Stock management
  • Point of sale systems
  • Social Perceptiveness
  • Complaint Handling
  • Order Taking
  • Cleaning
  • Attention to Detail
  • Continuous Improvement
  • Phone Etiquette
  • Customer service expertise

Specializedtraining

  • Works well in fast-paced environment
  • Follows instructions
  • Self-motivated
  • Time management-oriented
  • Cash handler
  • Team player
  • Interpersonal skills
  • Customer service

References

Available upon request

Affiliations

  • Crochet
  • Painting and drawing
  • Clay modeling
  • Video Games
  • Working out at the gym
  • Going out with friends and family

Accomplishments

  • Journalist for Award Winning Baldwin Times Newspaper
  • Winn Dixie Employee of the Month for April 2024
  • Easily able to adapt to new and challenging circumstances
  • Improve front end associate productivity by at least %50 as of 2022
  • Highly personable, help create positive experiences between associates.

References

References available upon request.

Timeline

Front of House General

Chick Fil A
09.2022 - 12.2022

Customer Service Associate

Winn Dixie Stores
05.2022 - 09.2022

Cashier/Store Associate

Smoke City
04.2021 - 02.2022

Customer Service Associate

Winn Dixie Stores
03.2020 - Current

Front of House General

Chick Fil A
10.2018 - 04.2020

High School Diploma -

Baldwin Senior High School

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Ciara Davis