Ciara Dejesus
Manhattan,NY
Summary
Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Sociable Waiter skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift. Experienced server with solid background in food service and history tackling various tasks to support team. Knowledgeable about safe food handling and order taking with high standards for organization and cleanliness. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Results-driven Customer Service Specialist highly skilled in account management and sales techniques. Bringing 10 years of experience in professional communication with customers and peers. Skilled communicator known for contributing to repeat business.
Overview
14
14
years of professional experience
Work History
Group Teacher
YMCA of Greater New York
New York, NY, 10029
10.2022 - Current
- Built and strengthened positive relationships with students, parents and teaching staff.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
- Encouraged student critical thinking and discussion using variety of teaching techniques.
- Supervised students throughout day, both in classroom and outside during breaks.
- Differentiated instruction according to student skill level.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Designed individualized curricula for academically underachieving students.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
Server
Applebee's Neighborhood Grill & Bar
New York, NY
05.2021 - Current
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Provided exceptional service to high volume of daily customers.
- Cleared table and bussed dishes to allow for quick setups.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Set up dining room to meet hospitality and service standards.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Implemented sanitary food handling, holding and service protocols.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Documented food orders and ran items to guest tables in dining room.
- Set up tables and counters to prepare dining and serving areas.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Completed final preparations of dishes and quickly delivered items to customers.
- Relayed orders and special requests to cooks.
- Calculated charges, issued table checks and collected payments from customers.
- Handled special customer requests such as separate checks and menu substitutions.
- Minimized customer wait times by taking and filling large volume of orders each day.
- Provided timely checks on guest needs and brought requests.
- Calculated accurate bill amounts and processed cash and credit card payments.
Front Desk Sales Associate
Planet Fitness
New York, NY
06.2016 - 01.2021
- Helped guests select and purchase products, join loyalty programs and sign up for services.
- Greeted and served incoming guests to answer questions, make reservations and complete appointment check-ins.
- Maintained immaculate appearance at reception desk and surrounding areas with regular cleaning and attention to aesthetics.
- Engaged customers in friendly conversation to uncover needs and take advantage of cross-selling opportunities.
- Assisted staff with coordinating and managing daily appointment schedules.
- Greeted customers, answered general questions and directed to appropriate locations.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Maintained professional tone at all times, including during peak rush hours.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Manager
Dollar Tree
The Bronx, NY
12.2015 - 05.2016
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
- Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
- Aided in negotiation with vendors and suppliers to reduce overall costs.
- Delivered level of service to customers in effort to build upon relationships for future clients.
- Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
- Adhered to store policies and procedures to maintain regulatory and legal compliance.
Sales Associate
Dollar tree
New York, NY
03.2012 - 05.2016
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
- Surpassed daily sales goals [Number]% by cross-selling [Product or Service] and promoting additional products.
- Worked with fellow sales team members to achieve group targets.
Education
High School Diploma -
Academy of Enviornmental Science Highschool
New York, NY06.2012
Skills
- Sales Techniques
- Service prioritization
- Seating assignment preparation
- Regulatory compliance
- Relationship management
- Dining crew workflow optimization
- Table Bussing
- Effective customer upselling
- Problem-solving abilities
- Business development understanding
- Customer relations
- Process optimization
- Conflict mediation
- Store maintenance
- Adaptive team player
- Retail sales customer service
- High-energy attitude
- Product organization
- Promotional support
- In-store support
- Project management abilities
- Courteous demeanor
Accomplishments
I set myself a personal goal, in which i was able to obtain and upheld to current in trying to live a healthier lifestyle as well as, with a lot of hard work and motivation anything is possible, I truly believe we can be our own worst fear into not trying and our own hero with a lot of self love.
Timeline
Group Teacher
YMCA of Greater New York
10.2022 - Current
Server
Applebee's Neighborhood Grill & Bar
05.2021 - Current
Front Desk Sales Associate
Planet Fitness
06.2016 - 01.2021
Manager
Dollar Tree
12.2015 - 05.2016
Sales Associate
Dollar tree
03.2012 - 05.2016
High School Diploma -
Academy of Enviornmental Science Highschool