Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Hi, I’m

Ciara Escobar

Phoenix,AZ
Trust is earned in the smallest of moments. It is earned not through heroic deeds, or even highly visible actions, but through paying attention, listening, and gestures of genuine care and connection.
Brene Brown
Ciara Escobar

Summary

RelIable Medical Marketing Scheduling Assistant who is able to spin the most difficult task into a completed assignment. Specializing in Educating and communication, attention to detail and supportive operations. Adept at using computer software and ensuring all assignments completed on or before the deadline. Seeking a dynamic role with a growing team where resourcefulness, adaptability and hard work will be valuable.

Overview

5
years of professional experience
3
Certification

Work History

Vascular Institute

Patient Liason/Digital Marketing Specialist
08.2022 - 06.2023

Job overview

  • Implemented and analyzed inbound marketing strategies to generate more organic traffic and leads for clients to have improvements in clinic office show rates and procedures completed.
  • Managed accounts and tracking content performance using marketing tools such as High Level, Power Chart, Revenue Cycle, ECW.
  • Responds to 100+ messages and calls daily across the social media platform and lead generator and keeping constant communication with the clinic staff via scheduled meetings, messages and daily planner sent out to team to complete metrics and goals for each month.

Surgery Center of Gilbert
Gilbert , AZ

Medical Biller, Accounts Receivable/Registration Coordinator
03.2021 - 08.2022

Job overview

  • Reviewed account information to confirm patient and insurance information is accurate and complete. Input details into accounts and tracked payments. Applied HIPAA privacy and security regulations while handling patient information. Coordinated communications between patients, billing personnel and insurance carriers.
  • Communicated with insurance representatives to complete claims processing or resolve problem claims. Submitted appeals using provider portals and phone communication.
  • Reviewed claims for coding accuracy, Monitored reimbursement from managed care networks and insurance carriers to verify consistency with contract rates. Maintained billing software by updating rate change, cash spreadsheets and current collection reports.
  • Resolved billing discrepancies and customer credit issues. Accepted and processed customer payments and applied toward account balances. Negotiated payment plans and arrangements. EMR software to post payments received for medical services.
  • Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes and communicate with providers to ensure completion of reports for proper claim submission.
  • Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses. Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses.
  • Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.
  • Researched claim denials, identified causes and resolved issues to promote prompt insurance payment.
  • Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.

Banner Healthcare
Peoria, AZ

Surgery Scheduler/Financial Services Representative
02.2018 - 12.2020

Job overview

  • Established strong and positive working relationships within organization to contribute to team success with Providers, Medical Sales Reps., Supply managers for the hospitals. Selected as Lead Operations coordinator developing 'mock' audits in policies and processes, guaranteeing staff maintained compliance with federal, state and local laws and regulations.
  • Reviewed with clients pre and post op instructions on to to expect for their procedures
  • schedule for 7+ doctors including variation of General and Vascular procedures.
  • Demonstrated expertise in product knowledge and sales to identify and recommend appropriate products and services to clients.
  • Attended provider meetings and workshops when appropriate.
  • Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices. Sent incomplete or incorrect claims to supervisors for proper adjudication.
  • Collected, posted and managed patient account payments.
  • Maintained open contact with insurance carriers, policy underwriters and marketing team members.
  • Coordinated communications between patients, billing personnel and insurance carriers.
  • Contacted insurance companies to obtain necessary preauthorizations needed for upcoming tests and procedures.
  • Performed detailed medical reviews of prior authorization request, following established criteria and protocols.
  • Applied knowledge of Medicare, Medicaid and third-party payer requirements utilizing on-line eligibility systems to verify patient coverage and policy limitations.
  • Scheduled peer to peer reviews for physicians to discuss medical necessity with insurance providers.
  • Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.
  • Provided accurate information to all parties, including patients, insurance providers, healthcare staff and office personnel by using effective written and verbal communication skills.
  • Maintained files for referral and insurance information, entering referrals into system.
  • Notified ordering providers of denied authorizations.
  • Clarified patient inquiries and questions to update patient account information in computer system.
  • Used Genesis, Power Chart, Revenue Cycle, and ECW to input claim, prior authorization and other important medical data into system.

Education

College America - Phoenix
Phoenix, AZ

Associate of Science from Health Management And Clinical Assistance
09.2017

University Overview

  • Suma Cuma Lade 4.0GPA
  • [2015-2017] - Dean's List
  • 4.0GPA
  • Member of Alpha Beta Kappa [Honor Society], 2018
  • Lead Patient Office Coordinator of Banner Health,2019-2021

Skills

  • Customer Service
  • Project Management
  • Strategic Planning
  • Data Analytics
  • Performance Evaluation
  • Social Media Tools
  • Relationship Building
  • Customer Relationship Management (CRM)
  • Entrepreneurial Work Ethic
  • Testing and Optimization
  • Pre-Authorization Management
  • Correspondence Writing
  • Schedule Coordination
  • Payment Collection
  • Insurance Pre-Certifications
  • Educating Patients
  • Data Entry Software
  • Scheduling Tests and Procedures
  • BLS Certified
  • Coding /Billing Certified
  • CNA/CMA certified
  • Phelbotmy Certififed
  • Problem-Solving
  • Maintaining Financial Records
  • Administrative Support
  • Time Management
  • Supply Ordering
  • Order Purchasing
  • Outpatient surgery coding specialist
  • Promotional marketing and advertising
  • Patient education booklet creation
  • Educating medical patients
  • Patient care implementation

Certification

  • Certified Billing and Coding Specialist (CBCS)
  • Phlebotomy Technician (PT)
  • Certified Clinical Medical Assistant (CCMA)
Availability
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Timeline

Patient Liason/Digital Marketing Specialist

Vascular Institute
08.2022 - 06.2023

Medical Biller, Accounts Receivable/Registration Coordinator

Surgery Center of Gilbert
03.2021 - 08.2022

Surgery Scheduler/Financial Services Representative

Banner Healthcare
02.2018 - 12.2020

College America - Phoenix

Associate of Science from Health Management And Clinical Assistance

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Ciara Escobar