Summary
Overview
Work History
Education
Skills
Additional accomplishments
Timeline
Generic

Ciara Esquivel

Sumter,SOUTH CAROLINA

Summary

Proven leader with a track record of enhancing customer satisfaction and maintaining above and beyond standards. Skilled in strategic planning and conflict resolution, adept at fostering positive work environments and mentoring staff. Demonstrates strong interpersonal relations and inventory control, ensuring operational excellence and financial accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure the entry-level position. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Shift Supervisor

Starbucks
02.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Monitored daily and weekly key performance indicators to maintain on-track status.

Barista

Thai Tea
08.2020 - 02.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Used POS system to accurately enter orders and process payments.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.

Receptionist

Great Clips Hair Salon
06.2020 - 08.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Education

Bachelor of Science - Sociology

Arizona State University
Tempe, AZ
05.2024

Skills

  • Employee Training
  • Workplace Safety
  • Staff Management
  • Customer-Oriented
  • Conflict resolution techniques
  • Inventory Control
  • Strategic Planning
  • Cash Handling
  • Team Leadership
  • Problem-Solving
  • Positive Attitude
  • Strong verbal and written communication
  • Creative Problem-Solving
  • Goal Setting and Tracking
  • Assigning Work
  • Interpersonal Relations
  • Coaching and Mentoring

Additional accomplishments

Was told to have the strongest ambition out hundreds of a young woman in Sociology Career course at ASU. Seeks out volunteering opportunities with long range of social needs groups involving Starbucks as well as local YWCA. Has participated in Girl Scouts and was a "Big Sister" through k-12 educational career. Graduated high school with the International Baccalaureate Diploma in June 2020.  

Timeline

Shift Supervisor

Starbucks
02.2021 - Current

Barista

Thai Tea
08.2020 - 02.2021

Receptionist

Great Clips Hair Salon
06.2020 - 08.2020

Bachelor of Science - Sociology

Arizona State University

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Ciara Esquivel