Ciara Figueroa
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Contact Center Representative
Success Education Colleges
02.2023 - Current
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
- Responded to live chats to answer questions about our services.
- Contributed to the creation of compelling content for company website.
- Developed and updated databases to handle customer data.
Inbound Call Center Representative
American Honda Motor
10.2021 - 02.2023
- Handled high volume of inbound calls ensuring prompt and accurate assistance.
- Kept up-to-date with company products, services, policies, and regulations to provide accurate information to callers at all times.
- Utilized CRM systems effectively to log customer interactions accurately for future reference or follow-up actions.
- Escalated complex issues appropriately to management or specialized departments for further resolution when necessary.
- Supported other departments as needed during peak periods or staff shortages, showcasing adaptability and versatility across various tasks.
- Provided technical support to customers.
- Assisted new hires with their training and development.
Call Center Representative
Closet World
08.2020 - 09.2021
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Scheduled, coordinated and confirmed appointments and meetings.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Completed data entry and filing to keep records updated for easy retrieval.
- Assisted in training new employees on company policies, products, and effective call-handling techniques.
- Assisted customers with completing finance applications,
Sales Associate
AJL Pawnshop
10.2017 - 06.2020
- Developed new client relationships by actively engaging with potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Created informative and entertaining posts for client's Facebook, OfferUp, and Instagram pages.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Assisted customers with redeeming pawned items, ensuring accurate documentation and proper payment processing.
- Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
- Collaborated with law enforcement agencies to report stolen property or suspicious activities detected during daily operations.
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
Front Desk Receptionist
THE CAMP TRANSFORMATION CENTER
04.2017 - 09.2017
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Processed new memberships accurately, leading to an increase in gym revenue and member retention.
- Managed inventory levels of towels, cleaning supplies, and other amenities for optimal availability to members.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Updated social media accounts with new posts to engage current and prospective members.
Education
Associate's degree - Administration of Justice
Rio Hondo College
05.2020
High school diploma -
Sierra Vista High School
05.2016
Skills
- Complaint Resolution
- Contract Preparation
- Negotiation
- Cash Flow Management
- Payment Processing
- Data Entry
- Technical Support
- Customer Service
- Problem-Solving Skills
- CRM Software Usage
- Quickbooks
- Microsoft Office
Certification
- Class C Driver's License, 07/01/17, 11/01/21
- Associates Degree in Criminal Justice, 05/01/20, Present
Timeline
Contact Center Representative
Success Education Colleges
02.2023 - Current
Inbound Call Center Representative
American Honda Motor
10.2021 - 02.2023
Call Center Representative
Closet World
08.2020 - 09.2021
Sales Associate
AJL Pawnshop
10.2017 - 06.2020
Front Desk Receptionist
THE CAMP TRANSFORMATION CENTER
04.2017 - 09.2017
Associate's degree - Administration of Justice
Rio Hondo College
High school diploma -
Sierra Vista High School
- Class C Driver's License, 07/01/17, 11/01/21
- Associates Degree in Criminal Justice, 05/01/20, Present
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