Ciara Flores
Austin,TX
Summary
Dynamic Customer Service Representative with Alorica, adept at conflict resolution and critical thinking. Successfully enhanced customer loyalty through empathetic complaint resolution and efficient handling of escalated calls. Proficient in Microsoft Excel and skilled in delivering product solutions, driving repeat business and satisfaction.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Alorica
07.2020 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Timber Creek High School
Fort Worth, TX09-2019
Skills
- Customer service
- Critical thinking
- Conflict resolution
- Microsoft Exce
- Payment processing
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
- Microsoft PowerPoint
- Live chat support
- Product and service solutions
- Product sales
- Sales expertise
Timeline
Customer Service Representative
Alorica
07.2020 - 10.2022
Timber Creek High School
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