Ciara Francois
Prosper,TX
Summary
Motivated and service-driven professional with a background in community relations, event coordination, and customer-facing roles within the sports and hospitality industries. Known for building lasting relationships, exceeding service expectations, and thriving in fast-paced, team-oriented environments. Skilled in communication, administrative support, and problem-solving, with a passion for helping others and creating positive experiences. Eager to bring my strong interpersonal skills and attention to detail to a human resources, administrative, or customer service role.
Overview
10
10
years of professional experience
Work History
Golf Club Services Associate
Invited Clubs
05.2020 - Current
- Delivered high-level guest service to an average of 100+ members and visitors daily, supporting food, beverage, and event operations both in the clubhouse and on-course
- Cross-trained in 6+ roles including bartending, short-order cooking, on-course beverage service, front desk operations, and hostessing; consistently stepped in to support team efficiency and ensure seamless guest experiences
- Built strong relationships with members and repeat patrons, fostering a welcoming atmosphere and contributing to high guest satisfaction
- Assisted in executing over 40+ private events and high-attendance golf tournaments annually, ensuring smooth operations and guest satisfaction
- Selected to support 5 consecutive annual PGA tournaments, serving over 1,000 guests per event and helping streamline operations in high-pressure, fast-paced environments
Sports Performance Intern
EXOS
01.2024 - 05.2024
- Contributed to the delivery of training programs and services for 50+ athletes daily, ranging from youth to professional levels across multiple sports disciplines
- Explored sports-specific training methods, performance nutrition, and the application of sport science for client evaluations, broadening expertise in holistic athlete development
- Collaborated with 20+ athletes to define and track personal and team performance goals, providing consistent feedback and support to improve motivation and accountability
- Gained knowledge in data entry, analysis and reporting.
- Gained practical experience implementing movement skills, as well as program designs, enhancing proficiency in athletic training methodologies
Tournament Operations Intern
Northern Texas PGA
09.2023 - 12.2023
- Managed on-site operations for 20+ junior golf tournaments, supporting over 4,000 athletes by overseeing registration, rules officiating, scoring, and awards presentations
Delivered high-quality event experiences for hundreds of players, families, and stakeholders by providing consistent on-site support and proactive problem-solving
Coordinated efficient event wrap-up, ensuring timely results reporting, clean breakdowns, and positive end-to-end execution
Head Hostess
Various Locations
05.2015 - 01.2021
- Managed reservations and seating for 100–200 guests per shift, including large parties and high-traffic weekend services
- Answered 30+ calls daily, taking to-go orders, booking reservations, and communicating accurate wait times with professionalism
- Supported high-volume operations during COVID-19 by adapting to evolving service protocols and ensuring a safe, welcoming guest experience
- Collaborated with servers and managers to streamline guest flow, reduce wait times, and maintain smooth front-of-house operations
Education
Master of Science - Kinesiology: Sport Psychology
University of North Texas
Denton, TX05-2024
Bachelor of Science - Psychology
Oklahoma State University
Stillwater, OK05-2022
Skills
- Emotional Intelligence
- Relationship Management
- Administrative Support
- Communication Skills
- Problem Solving
- Data Analysis
- Microsoft Office Suite (Excel, PowerPoint, Word)
- Computer Literacy (familiar with SQL, C#, Python, etc)
- Customer Service
Timeline
Sports Performance Intern
EXOS
01.2024 - 05.2024
Tournament Operations Intern
Northern Texas PGA
09.2023 - 12.2023
Golf Club Services Associate
Invited Clubs
05.2020 - Current
Head Hostess
Various Locations
05.2015 - 01.2021
Master of Science - Kinesiology: Sport Psychology
University of North Texas
Bachelor of Science - Psychology
Oklahoma State University
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